- Report: #1139326
Report - Rebuttal - Arbitrate
Complaint Review: Retriever/Cliff Torrence
Retriever/Cliff Torrence104 North Front Street Mccomb, Mississippi USA
Retriever/Cliff Torrence Lease Finance Group Total Ripoff Company, Scam Artist Mccomb Mississippi
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We want on this bandwagon now.
When we were approached by Cliff Torrence and another salesman about the Retriever program, they made us all kinds of promises and gave us fantastic rates. They showed it to my boss and myself on a contract. They scared us in believing that we were going to have to pay out the nose for compliance fees and such. They also knew our business was a "Buy Here, Pay Here" used car lot and that most of our payments we received were for car notes and they told us that this would be right up our alley. They said it was just what we needed to protect ourselves from "NSF" checks. They told us by using their system, we would completely eliminate any risk. Well, we found as well as everthing else, that everything they told us was completely false.
The day they were here they had me sign the contract, not the boss. They covered the amounts up on the contract when they had me sign. After I signed the contract, I asked for a copy of the contract, which I was told I could not get it at that time. They would send it to me. Well they did but the other salesman had told me not to worry about the amounts that were written on there because I had a much better rate. Ok, (feeling really stupid now!).
Our first statement floored me. They raked us over the coals big time. I called the check processing company because we were told and it showed on the original contract they showed me, that the processing fee was .25 and no other fees for checks. I had asked before I signed if there was a percentage fee and I was told no, only the .25 fee per check. Well I was taking checks left and right only to find out they were charging us over 3% on each check plus the ".30 per check plus a .35 daily batch fee. The credit car fees were double from what they told us as well as the debit. We also told them that we some times sell cars for cash and that the customer wants to pay by check and they told us that would be great. They told us that our customers could write a check up to $15,000 because it immediately pulled it from their account and we would not have to worry. Well the first person who came in and tried to purchase a vehicle with a check over $5000 came back saying that it was too large and it would not go through. We called the company and again they told us that it was their error but that it was taken care of so another customer came in and again, the check was too large. The check processing company said that they were the only ones who could up the amount. It would depend on our sales and how well the other checks went through.Ok, so the check processing company lowered the fee some but of course no where near what we were told. So the last straw came when a customer bounced a check. The check processing company called me and asked if I knew hw to get a hold of him and I gave them all the information that I had. Then he asked me what the payment was for and I told him it was for his car payment. He then tells me that our contract did not cover for car payments. I about went throught the phone. I explained to him that our business is a "Buy Here, Pay Here" and that we got the system because we were told it would protect us against NSF checks and he said he was sorry and he wanted to know who told us that? I explained to him that the Founder/Presiden/CEO of Retriever, Cliff Torrence told me that. He put me on hold and came back and told me that Mr. Torrence was not the founder but was the owner fo the branch in Mississippi. That Mr. Torrence had also told me wrong, that if the processing company could not find the customer who wrote the bad check that they would be taking the amount out of our account. I asked the man at the processing company why I still had to pay such expensive fees then if they were not going to guarantee me. He told me to take it up with Retriever.
This started in September of 2010. We signed a contract for $129 per month for a "latest and greatest" credit card/check machine 4Access. Well after researching I could have purchased the machine for $599.00 that died after 2 years and the company that made it went out of business, so the leasing company that was supposed to provide us another machine sent us one that is not compliant. We are paying over $148.66 now for it with all the taxes and fees they have added on. Also they charge us each year for the taxes they have to pay for being in business, so they double tax us. Isn't that just so nice.
We are in the process of paying off this lease. We didn't want to do it but again, they had me put it in my name instead of the bosses name with my social security number, so the boss continued to pay as to not damage my credit. We did change processing companies and we have a tremendous savings by doing that. We are also buying our next machines.
We have several businesses in our area that were duped as well that would love to jump on this bandwagon. A major class action suit needs to take place.
This report was posted on Ripoff Report on 04/16/2014 11:18 AM and is a permanent record located here: http://www.ripoffreport.com/r/RetrieverCliff-Torrence/Mccomb-Mississippi-39648/RetrieverCliff-Torrence-Lease-Finance-Group-Total-Ripoff-Company-Scam-Artist-Mccomb-Mis-1139326. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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