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Report: #1321389

Complaint Review: RevitaBeau - Santa Ana Colorado

  • Submitted:
  • Updated:
  • Reported By: Bliss — Thornton Colorado USA
  • Author Not Confirmed What's this?
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  • RevitaBeau Po Box 25380 Santa Ana, Colorado USA

RevitaBeau Lied, Incorrectly Billed me, Santa Ana California

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I signed up for a free trial of Revita Beau for $4.95. After I placed the product in my cart, I was prompted by the website to try Revita Derma free of charge and pay the same shipping and handling so I receive 2 products to try for $4.95. They terms and conditions stated that it was a 2 day trial in which you need to call and cancel or you will be billed full price for each product. This leads you to believe that there should be a noticeably difference over night. I tried the product 1 night after receiving it in the mail. I did not see any results in the appearance of my skin so I called to cancel it on July 20th. The man I spoke with said he would like to extend my trial because the purpose of the trial was to receive feedback from customers. At first I declined, then he insisted stating he would make sure I did not receive any charges and that they would be running specials on the product if I called back between Aug 3 - Aug 8th. He stated I needed to call back after Aug 5th to give feedback and receive offers.  I called back Aug 8th to provide feedback cancel my trial again as I still do not like this product. The lady who answered the phone told me there were not any records on notes relating to my conversation, that I had been billed for the products and needed to pay or be sent to collections. I told her no, there has to be a misunderstanding and repeated to her my information that I have stated previously about why I was calling now. She still insisted that I owed the money. I told her, no, this is not how I had been directed by their company in my previous dealings. I am not paying for this s**t. I want to talk to her supervisor and informed her to put her supervisor on the phone.  She then put me on hold. After being on hold for 8 minutes. I hung up and called back.  This time, when a representative answered their customer service line, she informed me that she could not cancel my account because everything had been canceled and I would not be billed.  I don't 100% believe her because of my previous conversation moments earlier this day. I am reporting it so you guys can deal with this company and to ensure that they have indeed canceled my account and that I don't receive any charges as that is what I have now been told twice.

This report was posted on Ripoff Report on 08/08/2016 03:54 PM and is a permanent record located here: https://www.ripoffreport.com/reports/revitabeau/santa-ana-colorado-92799/revitabeau-lied-incorrectly-billed-me-santa-ana-california-1321389. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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