rewardsrunner.com, Charlie Moore rewardsrunner.com is refusing to honor a cashback payout. Furthermore, they no longer return emails. Madison South Dakota

I have $35 in uncollected cashback that is waiting to be paid out. As per rewardrunner.com's own contract, they were supposed to do it at $25 threshold. For almost 4 months the company never mailed me the check and never got in touch with me. Approximately a month ago I contacted their customer support. I received an email from Charlie Moore from their support team, who promised to look into the issue. I have not heard from him since. The check has not arrived either. After filing a complaing with the BBB, Mr. Moore blamed the problem on his own incompetence and assured me that "it wasn't intentional" and that he would once more look into the problem. Two weeks later I'm still not getting any responses from him, and obviously my check has not been mailed.