- Report: #1100177
Report - Rebuttal - Arbitrate
Complaint Review: Rexair, Rainbow, Dust Be Gone
Rexair, Rainbow, Dust Be Gone360 Racetrack Road McDonough, Georgia USA
Rexair, Rainbow, Dust Be Gone Rainbow Technologies Dust Be Gone DO NOT BUY A RAINBOW VACUUM SYSTEM USING THE RIDE ALONG PROGRAM SCAM McDonough Georgia
*Consumer Comment: Great experience with the Acworth GA office
*REBUTTAL Owner of company: I am having the same experience
*Author of original report: Kuddos!
*Author of original report: Great job DJ!
*General Comment: Easy Program
*Consumer Comment: Ride-Along Program
*Consumer Suggestion: 3 Day Right of Rescission
*Consumer Comment: Ride Along Program is a Scam
*General Comment: Rainbow, ride along program
*General Comment: Another Dissatisfied Customer!
*Consumer Comment: Rainbow Ride Along
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Process: you see a demo. You choose to earn yours "for free" by showing 12 friends and 2 of them purchase or sign up under you to do the "Ride Along" program as well. You must finance the system first that night then will be reimbursed as soon as you complete this program as described above.
This company who claims to be a Christian based business is anything but. I had nothing but trouble in getting my last 2 demos scheduled (a common complaint I am researching is that they are unable to schedule demos in the times you and your friends agree on because "there just isn't an open spot" and people cannot schedule them in time to complete the program). I diligently worked on this despite other personal and unethical other barriers by the reps in this company.
To "earn yours free" as they continuously advertise, you only need to "show 12 people and 2 have to keep it" in completing the "Ride Along Program." This is required to be completed in 180 days. I showed all 12 and actually had 4 people "keep it" within the scheduled time frame. Upon my program completion, I was told that my program was complete but that the sales I had did not qualify in my program as I needed 2 of my friends to have "A+ credit to qualify." This was NEVER mentioned in any one of my 12 demos nor to me in purchasing and signing up in my own program.
They cannot tell you what credit score A+ credit is and continuously use ambiguous terms to skate around not holding up to their end of the bargain and reimbursing those that complete the program. I was offered "a generous opportunity to continue doing demos until I reach another A+ sale." Really? So I can show 50 more friends and all of them buy it but if they don't have A+ credit (which by the way they can't pre-qualify or tell you that night and sometimes "don't know until it is later verified") then it doesn't count. I met another woman who has been doing additional demos for a whole year and hasn't met that sale!!!!
I have contacted the company mulitple times by e-mail, texts, and phone calls. I have written letters to the corporate office and the board members and I have now found that the reason they aren't supporting the multiple complaints this branch receives is due to the high profits it makes for the corporate office. The corporate office, Rexair, appears to be just as shady as the local branch. It has been relayed to me that my complaint was "dismissed by the corporate office" with no response to me of their own. The local CEO of this store has had her middle men reply to me that "She is the CEO and doesn't handle customer service." Tonight, the sales rep that threatened me in a witnessed phone call then stated "You can never demand to a company that the CEO call you. She is a CEO. If you called Walmart do you think you could speak to the CEO." This is a VERY small local office that probably employs 40 people, not thousands mind you! Apples to oranges.
I have no doubt justice will be served or karma will show up in the near future as more and more people contact me with their experiences with this particular office. If something sounds too good to be true, it usually is! DO NOT SIGN UP TO DO THE RIDE ALONG PROGRAM! IT IS A SCAM!!
This report was posted on Ripoff Report on 11/17/2013 09:54 PM and is a permanent record located here: http://www.ripoffreport.com/r/Rexair-Rainbow-Dust-Be-Gone-/McDonough-Georgia-30248/Rexair-Rainbow-Dust-Be-Gone-Rainbow-Technologies-Dust-Be-Gone-DO-NOT-BUY-A-RAINBOW-V-1100177. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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