- Report: #1689
Report - Rebuttal - Arbitrate
Complaint Review: Richard Simmons (GT Direct)
Richard Simmons (GT Direct)16 E. 40th St. New York, New York U.S.A.
Richard Simmons GT Direct move groove and loose consumer rip-off
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I did not receive the last 2 booklets.
I spent the better part of a day trying to reach the customer service number provided on the invoice - not an 800 number, but a 516 area code [516-937-7240]. Prior to regular business hours there WAS a tape that said what the hours were, but left no way to leave a message. During business hours, there was NO tape, no nothing; just a repeated busy signal. I tried on more than one day for long periods at a time...to let them know that I did not receive what I ordered.
I also tried to communicate on the web site (no luck) and by e-mail (all my e-mails have been returned).
Then a few days later, someone representing Richard Simmons' company called to hawk a vitamin supplement called "Life Charge", a sample of which had been included in the original program. I was so relieved to speak with someone -finally . I explained the problem and he said, "oh... don't use THAT customer service number, I'll give you a good one." (It was a 201 area code; still no 800 number). I was so appreciative that I ended up ordering 'on trial' the supplement -- which could be returned (half used if it didn't suit me, for full refund, he said).
Well I tried the 201 area code number[201- 985-8217] and after a bit finally got someone and explained that I had not received what I ordered.
I got a woman who wrote down my complaint. And that was that. No response. No fulfilling on my original order. And other e-mail efforts also were returned.
So, I would like to return the supplement (unused) for my money back (They've charged my credit card), but like the original package that was not fulfilled on nor responded to, I now don't trust that I'll get my money back and there seems to be no one to talk to...
This report was posted on Ripoff Report on 03/28/2000 12:00 AM and is a permanent record located here: http://www.ripoffreport.com/r/Richard-Simmons-GT-Direct/New-York-New-York-10016/Richard-Simmons-GT-Direct-move-groove-and-loose-consumer-rip-off-1689. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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