- Report: #1143757
Report - Rebuttal - Arbitrate
Complaint Review: Ride Bike Gear
Ride Bike GearPO Box 1653 Guelph, Ontario Canada
Ride Bike Gear Bags and Balls,,,Ride Bike Gear has neither Guelph Ontario
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I ordered hard bags for my 2012 Heritage softail from this company.
Bags arrived - with about 6 lines of instruction
It took 8 hours, two trips to a dealership and two trips to Canadian Tire for extra parts to modify the install - as per the instructions
Test ride -(1 hour of frustration and I was home) the bags would not stay closed, everytime I hit the smallest bump the bags popped
Next day, went to unlock the bags, the key stuck in the lock and would not come out - the bags came off in short order and that is when I seen the 2 inch gash on my belt guard from the bags bashing it everytime I had hit a bump!
The company - even though their instructions clearly state "you may have to modify for install" says they will not refund or take the bags back because I "Modified" them for install!
I explained that these bags are not stable, they cannot clear my belt guard, they are ill fitted for a Harley Davidson motorcycle
They say they will "warranty" the parts - how can you ever warranty bags that will NEVER fit my bike - when I offered to exchange my repair bill on my belt guard, they stopped talking to me!!!
This report was posted on Ripoff Report on 05/03/2014 07:56 AM and is a permanent record located here: http://www.ripoffreport.com/r/Ride-Bike-Gear/Guelph-Ontario-N1H-6R7/Ride-Bike-Gear-Bags-and-BallsRide-Bike-Gear-has-neither-Guelph-Ontario-1143757. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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