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Report: #1113575

Complaint Review: Ridgid Tools - Elyria Ohio

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  • Reported By: Andrew28 — New York
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  • Ridgid Tools 400 Clark St Elyria, Ohio USA

Ridgid Tools Home Depot Incompetent Battery Replacement Elyria Ohio

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I dropped off a faulty battery (part number 130183010) in early October 2013 for replacement at a Ridgid Service Center.

Three months have passed, and I have NOTHING to show for it. I have called Ridgid Customer Service repeatedly and I routinely get the runaround ("Why are you calling us?" "We don't see your account." "You shoud call the service center.")

I emailed the service center today and they informed me that the battery was ordered on 10/9/13, backordered and then never sent. He attempted to re-order on today, but in addition to the part number being changed, there are none in stock.

In my lifetime, I have never had such a bad experience in with a company for warrantee work as I have had with Ridgid Tools.

I would not have purchased this mediocre/overpriced drill had I known how bad this company's customer service would be. 

This report was posted on Ripoff Report on 01/07/2014 10:18 AM and is a permanent record located here: https://www.ripoffreport.com/reports/ridgid-tools/elyria-ohio-44035/ridgid-tools-home-depot-incompetent-battery-replacement-elyria-ohio-1113575. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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