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Report: #1174308

Complaint Review: RIDGID TOOLS - Nationwide

  • Submitted:
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  • Reported By: jerry — homer Alaska
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  • RIDGID TOOLS Nationwide USA

RIDGID TOOLS Lifetime warrenty a rip off Elyira Ohio

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I purchased a 200.00 drill with a life time warrenty. I registred the tool with Ridgid. I kept all reciepts from the sale. I had it serviced 3 times on the warrenty. I took the drill in last week to their service center for new batteries and was refused warrenty on it.  WHY. The serial ## on the drill were rubbed off. Nothing else on the tab was missing. They will not warrenty it without the serial ##.  I ask for my registered ##. They changed to new computers and mine were lost. I gave them my model ## from my 14.4 volt drill.  They said the ## matched an 18 volt drill, NO warrenty. Again I ask for them to honor my drill warrenty. They ask if I had any paperwork on the 3 repaires from THEIR service center. They never gave me any paperwork and they didn't have any on file. NO warrenty.  I talked to the warrenty center again and was told I would get a call back from the supervisor because they were out to lunch.  NO call back.

I did all I was supposed to do to have a life time warrenty on my tool.  I feel there service enters and their warrenty center are negligent in their duties.  (incompetent)  They have stupid expletive excuses.  They do their best NOT to honor their warrenty.  I think they do their best not to have return customers. They lost my business and other contractors I know. I'll make sure of that.   Ridgid is a great tool, but the company employees in the warrenty department are not.

This report was posted on Ripoff Report on 09/04/2014 01:44 AM and is a permanent record located here: https://www.ripoffreport.com/reports/ridgid-tools/nationwide/ridgid-tools-lifetime-warrenty-a-rip-off-elyira-ohio-1174308. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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