• Report: #1057940

Complaint Review: Right at Home

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  • Submitted: Mon, June 10, 2013
  • Updated: Mon, June 10, 2013

  • Reported By: SargeP — Mesa Arizona
Right at Home
832 W. Baseline Rd. #16, Mesa , Az USA

Right at Home Trip to V A turns into Nightmare Mesa Arizona

*REBUTTAL Owner of company: Up-Set Veteran

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 I had the flu in Feb. and got in need of treatment. My senior living complex had Right at Home representatives come in and give us a presentation a few weeks before I got sick, and I had asked if they took veterans to the V.A. since cases could come about where a veteran couldn't get there. I was told they did for a fee.

I got sick so I called and asked if they would take me to the V.A. and they said yes, then sent a driver to my apartment. I got in and we started our journey, and after a few minutes the driver asked me where I was going, which I said the V.A. She then asked if it was the V.A. in Phoenix which I said yes. She said she would not go that far and instead took me to Banner Desert Hospital.

I told them at Banner Desert that I was a veteran and had no health insurance since I used the V.A. for healthcare, so I couldn't pay them and they could either treat me knowing I couldn't pay or try to help get me to the V.A. since the company that had brought me there refused to take me to the V.A. as I had requested from the beginning.

I talked to the financial representative at that hospital and she said they could take care and I was treated, but a week or so later I got a bill for over $2000 dollars and suddenly I was expected to pay. I talked to Progressive Medical Associates about their bill and told them the story, but a week or so later I was informed that they had talked to the V. A. and a V.A. Representative named Tressa had told them I was not a Veteran so they would not pay (I am a service connected Veteran and get a monthly pension for decades).

I called Right at Home and they called me a liar, and said they wouldn't even apologize for their driver not taking me and they were hostile to me. I put the person who I share my apartment with and they tried to inform them that the situation did happened (she actually paid the bill), but the representative and the owner screamed at me and called me a liar again.

I now am trying to deal with resolving all these issues but it looks like I am going to have trouble so I contacted National Action Network and am going to try to get their aid in this issue.


This report was posted on Ripoff Report on 06/10/2013 12:05 PM and is a permanent record located here: http://www.ripoffreport.com/r/Right-at-Home/Mesa-Az-85210/Right-at-Home-Trip-to-V-A-turns-into-Nightmare-Mesa-Arizona-1057940. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 0Consumer 1Employee/Owner
Updates & Rebuttals

#1 REBUTTAL Owner of company

Up-Set Veteran

AUTHOR: Mark - ()

 

As a respected in-home care business in Arizona (Mesa) for over 5 years, we take very seriously the actions of any caregivers and monitor the care of our clients.  The Right at Home Mesa Arizona office has helped hundreds in the area maintain their independence in their homes with our quality caregivers, we also transport client to Doctor Appointments, Shopping, Errands, and long distance trips if needed.  We carry an insurance rider on all of our caregivers automobiles if transporting a Right at Home Client.     

We feel this report does not accurately portray the events claimed.  Following are the events that happened and are documented in our tracking program:

  • On January 21, 2013 we received a phone call that Mr. H. was not feeling well and needed transportation to the Hospital. Our caregiver arrived at the residence at 6:00pm and Mr. H. was not in good shape at all.  Our caregiver took Mr. H. to the Hospital and stayed with him until 1:00am (7 hours).
  • On March 13, 2013 the invoice for Mr. H’s service $148.25 was paid in full.  Case closed
  • Mid June Mr. H. called and said he had a Hospital Bill he couldn’t pay and proceeded to raise his voice at me about the Hospital not honoring him as a Veteran.  Then he said that we (caregiver) took him to the wrong hospital and wanted to know what we were going to do about it.  He said he was a Veteran and the VA Hospital is free for him. I tried to ask a few questions but he was so up-set he hung-up.   He called back within 5 minutes and I asked him why he did not say something back in January.  This happened 5 month ago and if you were unhappy why didn’t you call us back then.  He said he was told the Hospital would honor him as a Veteran and have the VA pay for his care.  I explained to him our caregivers transfer clients where ever they request and are reimbursed mileage along with the hourly rate.  Also, all requests are made directly to our office so instruction can be up-dated and documented in our system.  At this point he started yelling and telling me I was a liar and he was going to call an attorney.
  • On June 29, 2013 the Credit Card payment of $148.25 was reported as A Fraudulent Transaction-No Cardholder Authorization and the Invoice for his service was reversed.
  • I sent in all of our documentation in regards to this transaction and the payment was credited back to our account.     

We take any concern a client has very seriously.  However, if a client is unhappy, they don’t pay for their service until they are satisfied.  The concerns, which were expressed by this client appears to be with the Veteran’s administration.  Our caregiver said that when she picked him up, he wanted to go to the closest Hospital, (she Googled Hospital on her phone) because he was in bad shape.  He even requested her to stay with him until he was stable and out of the emergency room. (1:00am)   

Reviews of this kind are extremely rare as many of our clients refer us as an extension to their family.  We feel strongly that our Right at Home caregivers provide quality service.  We feel the service provided for the client did prove to be beneficial, contrary this report. 

The Right at Home Mesa’s history of providing quality care and service for over 5 years speaks for itself.  Right at Home of Mesa looks forward to continuing to provide improved quality of living for hundreds more in the area.

 

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