• Report: #1160229

Complaint Review: Risk Reactor

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  • Submitted: Mon, July 07, 2014
  • Updated: Mon, July 07, 2014

  • Reported By: Ian — Kirkland Washington
Risk Reactor
2676 S. Grand Avenue Santa Ana, California USA

Risk Reactor Crappy technical support Santa Ana California

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I purchased a long-wave ultraviolet flashlight from Risk Reactor several years ago.  It is similar to those used for checking IDs at the airport, but is more powerful.  I used this in my laboratory for certain types of tests that require UV light to read the result.  Recently, my flashlight stopped working and I identified the problem as the switch. 

I contacted this company about getting areplacement switch.  The response was extremely unhelpful, even though I sent pictures of the flashlight and the defective switch.  There were several emails exchanged over the course of a month, but no helpful information at all.  Finally I went to a local hardware store and bought a cheap LED flashlight that had a switch similar to the defective one.  Quite simply, it worked and I have moved on.  It is really a shame, because this company has now lost potential sales in the tends of thousands (each of these flashlights costs over $100).

 


This report was posted on Ripoff Report on 07/07/2014 05:05 PM and is a permanent record located here: http://www.ripoffreport.com/r/Risk-Reactor/Santa-Ana-California-92705/Risk-Reactor-Crappy-technical-support-Santa-Ana-California-1160229. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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