- Report: #1160229
Report - Rebuttal - Arbitrate
Complaint Review: Risk Reactor
Risk Reactor2676 S. Grand Avenue Santa Ana, California USA
Risk Reactor Crappy technical support Santa Ana California
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I purchased a long-wave ultraviolet flashlight from Risk Reactor several years ago. It is similar to those used for checking IDs at the airport, but is more powerful. I used this in my laboratory for certain types of tests that require UV light to read the result. Recently, my flashlight stopped working and I identified the problem as the switch.
I contacted this company about getting areplacement switch. The response was extremely unhelpful, even though I sent pictures of the flashlight and the defective switch. There were several emails exchanged over the course of a month, but no helpful information at all. Finally I went to a local hardware store and bought a cheap LED flashlight that had a switch similar to the defective one. Quite simply, it worked and I have moved on. It is really a shame, because this company has now lost potential sales in the tends of thousands (each of these flashlights costs over $100).
This report was posted on Ripoff Report on 07/07/2014 05:05 PM and is a permanent record located here: http://www.ripoffreport.com/r/Risk-Reactor/Santa-Ana-California-92705/Risk-Reactor-Crappy-technical-support-Santa-Ana-California-1160229. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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