ED Magedson – Founder
Risk Reactor2676 S. Grand Avenue Santa Ana, California USA
Risk Reactor Crappy technical support Santa Ana California
I purchased a long-wave ultraviolet flashlight from Risk Reactor several years ago. It is similar to those used for checking IDs at the airport, but is more powerful. I used this in my laboratory for certain types of tests that require UV light to read the result. Recently, my flashlight stopped working and I identified the problem as the switch.
I contacted this company about getting areplacement switch. The response was extremely unhelpful, even though I sent pictures of the flashlight and the defective switch. There were several emails exchanged over the course of a month, but no helpful information at all. Finally I went to a local hardware store and bought a cheap LED flashlight that had a switch similar to the defective one. Quite simply, it worked and I have moved on. It is really a shame, because this company has now lost potential sales in the tends of thousands (each of these flashlights costs over $100).
This report was posted on Ripoff Report on 07/07/2014 05:05 PM and is a permanent record located here: http://www.ripoffreport.com/r/Risk-Reactor/Santa-Ana-California-92705/Risk-Reactor-Crappy-technical-support-Santa-Ana-California-1160229. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
If you would like to see more Rip-off Reports on this company/individual, search here:Search Tips
In order to assure the best results in your search:
Advertisers above have met our
strict standards for business conduct.