- Report: #1148649
Report - Rebuttal - Arbitrate
Complaint Review: rnr performance
rnr performance3028 W. Virginia Ave. phoenix, Arizona USA
rnr performance rnr engine repairrnr bait and switch lowball integrity price change increase exorbitant charge no explanation time frame broken break promise estimate phoenix Arizona
*Author of original report: Clarification of dates and times I have call logs and records of e-mails ,not texts, sry
*REBUTTAL Owner of company: whole truth
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-Rich and Robert quoted $1650 for all-in on cost or machining work to remanufacture/rebuild engine (from working vehicle); knowing make/model/year info. 351 Windsor from 96 ford bronco with 220k miles and main problem is engine leaks(no loss of power or noises); just an older engine. Upon cleaning/inspection the price changed to over $2200 for no reason. They said it costs more for roller cams which is understandable... (But they already knew that this make/model/year comes stock with roller cams.) Now they want to charge nearly $200 for 'cleaning' and inspection. I will be logging complaints with the better business bureau, social networking sites, and anywhere else who will listen. .
They also quoted a 7 day turnaround but failed to contact me after 6 days beyond drop-off. I called them and they said they would be working on it and let me know. They didn't call that day nor following 3 business days. I followed up four days later and they still did not have the estimate (cleaning and measurement done). Then they sent the information about 11 days beyond drop-off. Clearly failed to meet their own estimates on service time and cost both nearly 50% over their initial promise. Who knows what the cost would balloon up to if I had them do any more 'work''. I recommend to stay away; clearly dishonest with no integrity of their work, talk, or actions. I ended up buying a remanufactured engine online for nearly 25% less than their cost with triple the warranty.
p.s. I have text/call/e-mail; and time-stamped confirmation of all of these details logged and saved.
This report was posted on Ripoff Report on 05/21/2014 03:03 PM and is a permanent record located here: http://www.ripoffreport.com/r/rnr-performance/phoenix-Arizona-85009/rnr-performance-rnr-engine-repairrnr-bait-and-switch-lowball-integrity-price-change-incre-1148649. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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