• Report: #1148649

Complaint Review: rnr performance

Thank You

Read how Ripoff Report saves consumers millions.

  • Submitted: Wed, May 21, 2014
  • Updated: Thu, July 10, 2014

  • Reported By: Charles Henry — Peoria Arizona
rnr performance
3028 W. Virginia Ave. phoenix, Arizona USA

rnr performance rnr engine repairrnr bait and switch lowball integrity price change increase exorbitant charge no explanation time frame broken break promise estimate phoenix Arizona

*Author of original report: Clarification of dates and times I have call logs and records of e-mails ,not texts, sry

*REBUTTAL Owner of company: whole truth

What's this?
What's this?
What's this?
Is this
Ripoff Report
About you?
Ripoff Report
A business' first
line of defense
on the Internet.
If your business is
willing to make a
commitment to
customer satisfaction
Click here now..

Does your business have a bad reputation?
Fix it the right way.
Corporate Advocacy Program™

SEO Reputation Management at its best!

-Rich and Robert quoted $1650 for all-in on cost or machining work to remanufacture/rebuild engine (from working vehicle); knowing make/model/year info. 351 Windsor from 96 ford bronco with 220k miles and main problem is engine leaks(no loss of power or noises); just an older engine. Upon cleaning/inspection the price changed to over $2200 for no reason. They said it costs more for roller cams which is understandable... (But they already knew that this make/model/year comes stock with roller cams.) Now they want to charge nearly $200 for 'cleaning' and inspection. I will be logging complaints with the better business bureau, social networking sites, and anywhere else who will listen. .

They also quoted a 7 day turnaround but failed to contact me after 6 days beyond drop-off. I called them and they said they would be working on it and let me know. They didn't call that day nor following 3 business days. I followed up four days later and they still did not have the estimate (cleaning and measurement done). Then they sent the information about 11 days beyond drop-off. Clearly failed to meet their own estimates on service time and cost both nearly 50% over their initial promise. Who knows what the cost would balloon up to if I had them do any more 'work''. I recommend to stay away; clearly dishonest with no integrity of their work, talk, or actions. I ended up buying a remanufactured engine online for nearly 25% less than their cost with triple the warranty.

p.s. I have text/call/e-mail; and time-stamped confirmation of all of these details logged and saved.


This report was posted on Ripoff Report on 05/21/2014 03:03 PM and is a permanent record located here: http://www.ripoffreport.com/r/rnr-performance/phoenix-Arizona-85009/rnr-performance-rnr-engine-repairrnr-bait-and-switch-lowball-integrity-price-change-incre-1148649. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report.

Click Here to read other Ripoff Reports on rnr performance

Search for additional reports

If you would like to see more Rip-off Reports on this company/individual, search here:

Search Tips
Report & Rebuttal
Respond to this report!
What's this?
Also a victim?
What's this?
Repair Your Reputation!
What's this?
REBUTTALS & REPLIES:
1Author 0Consumer 1Employee/Owner
Updates & Rebuttals

#1 Author of original report

Clarification of dates and times I have call logs and records of e-mails ,not texts, sry

AUTHOR: Charles - ()

RNR=Customer Charles H. called RNR on a Saturday (operation hours on Saturdays are 9am-12pm) and asked for an “ESTIMATE” to build a 351 Windsor,

CH-Actually my first call was on a weekday.  Confirming information and hours of operation.  No additional fees nor charges were ever mentioned for Saturday service.

RNR=Charles was then asked if the motor was original to the vehicle, Charles stated that he did not know.

CH-Actually the vehicle year, make, and model were communicated several times and it was also communicated that it was likely to be the original engine with 220k miles. (or the matching replacement)

RNR=Charles was given an “ESTIMATE” of $1650.00, if Charles would have disclosed to RNR that the motor had a roller camshaft and roller lifters then he would have been given a more accurate “ESTIMATE”.

CH-This year, make, and model is standard with roller cam/lifters; and it can be assumed that any replacement would have likely been the same.  [1996 Bronco XL; which when I walked in the door for the dropoff; I said, “This is the good one with roller cams and lifters” 

CH--And the owner/employee said out loud, “That model is standard with roller cams/lifters”; without skipping a beat!] - So clearly they already knew!

RNR=Customer was told that the cleaning and inspection would take a minimum of 7 business days (Monday-Friday, Saturday customers pay more for Saturday service).  Customer was not notified within 7 business day, unfortunately, for many business owners, RNR included, cannot control the daily work load and at times do not make deadlines.

CH-Owner specifically stated; "Charles, if you bring in a long block 351 windsor; I will give you a cleaned and machined 351 windsor for $1650; and the turnaround time is 7 days."   Not diagnosis (nor cleaning) time.  

RNR=Customer was called and told final bill total upon completion of cleaning and inspecting engine.  Customer asked for the invoice to be emailed which was done immediately upon request. 

CH-Actually invoice took 2 days. And I initiated contact as they were nowhere near being able to confirm the work order and complete it because they had not contacted me.

RNR=A few business days later the customer called RNR again and stated that he did not receive the email and requested for RNR to send it again, this time the email was sent while the customer was on the phone with RNR.  Customer again stated at the time that he had not received the 2nd email either. After customer checked his “JUNK” email box he then was able to locate both emails.

RNR-At this time the customer was upset with the new price estimate and chose not to move forward with the project.  The customer was then told that the current bill that was owed against the engine was $160.00 for the services provided.  The customer asked if he could give a credit card number over the phone and then stated that he was going to dispute the credit card charge.

CH-[(Both were sent and received on the same day; 05/06/2014); I have records to confirm.]  I may have not seen the original work order from the initial request and did follow up two days later.  I understand how the owner could have perceived that I intended to dispute the charge with my credit card company.  I did not but actually I intended to submit a complaint at BBB.    None of the variables changed.  The engine was always the same year, make, model.  They knew that model was standard with roller cams/lifters.

RNR=At that time the customer was told that RNR would only accept cash from him.  Seven business days later the customer sent in someone else in to pick up his engine.

CH-I did not mind paying cash.  I would have paid for the whole job had they not lied and changed the price with no reason.The final conversation was on a Wednesday (5/21/2014) and the engine was picked up on Saturday.  This may partially explain the discrepancies with the owner’s math figures.  There are only two days between Wednesday and Saturday.

My bank transaction date- 05/21/2014 

ATM Transaction

ATM WITHDRAWAL  $160.00

$180.00  

RNR=Customer also states that text messages were sent to him from RNR, RNR does not communicate with their customer via text message.     –RNR

 

CH-I understand this part.  My mistake.  I log my calls and texts with the same service provider.  I meant verbal communication.  One of my biggest concerns is that I worry that the price quote changed when I dropped off the engine and the owner saw that I am Black man.

Respond to this report!
What's this?

#2 REBUTTAL Owner of company

whole truth

AUTHOR: RNR - ()

 

Customer Charles H. called RNR on a Saturday (operation hours on Saturdays are 9am-12pm) and asked for an “ESTIMATE” to build a 351 Windsor, Charles was then asked if the motor was original to the vehicle, Charles stated that he did not know.  Charles was given an “ESTIMATE” of $1650.00, if Charles would have disclosed to RNR that the motor had a roller camshaft and roller lifters then he would have been given a more accurate “ESTIMATE”.  Customer was told that the cleaning and inspection would take a minimum of 7 business days (Monday-Friday, Saturday customers pay more for Saturday service).  Customer was not notified within 7 business day, unfortunately, for many business owners, RNR included, cannot control the daily work load and at times do not make deadlines.

Customer was called and told final bill total upon completion of cleaning and inspecting engine.  Customer asked for the invoice to be emailed which was done immediately upon request.  A few business days later the customer called RNR again and stated that he did not receive the email and requested for RNR to send it again, this time the email was sent while the customer was on the phone with RNR.  Customer again stated at the time that he had not received the 2nd email either. After customer checked his “JUNK” email box he then was able to locate both emails.

At this time the customer was upset with the new price estimate and chose not to move forward with the project.  The customer was then told that the current bill that was owed against the engine was $160.00 for the services provided.  The customer asked if he could give a credit card number over the phone and then stated that he was going to dispute the credit card charge.  At that time the customer was told that RNR would only accept cash from him.  Seven business days later the customer sent in someone else in to pick up his engine.

Customer also states that text messages were sent to him from RNR, RNR does not communicate with their customer via text message.     

 

RNR

Respond to this report!
What's this?
Report & Rebuttal
Respond to this report!
What's this?
Also a victim?
What's this?
Repair Your Reputation!
What's this?

Advertisers above have met our
strict standards for business conduct.



Ripoff Report Legal Directory