ED Magedson – Founder
Roche Diagnostics Corporation9115 Hague Road Indianapolis, Indiana USA
Roche Diagnostics Corporation, CoaguChek Reports test results to wrong Doctor for 9 months, Incompetent company Indianapolis Indiana
I have reported this to the BBB in Indianapolis and will provide below copies of my correspondence to the firm.
July 28, 2013
Roche Diagnostics Corporation
Roche Diagnostics Operations Inc.
9115 Hague Road
Indianapolis, Indiana 46250
RE: Complaint - My Account c3XXX
I am not sure of the relationship between Roche Diagnostics and CoaguCheck but I want to let you know that due to gross stupidity on the part of CoaguChek I fired them last week. [continued below]....
I have told my current physician about the poor service we got over the past year from them/you.
It seems that for 9 months+ the reports on INR results were sent to the wrong doctor. When in phone contact with your representatives over the various INR readings I was repeatedly told that the results would be sent on to 'Dr. Banks'. I repeatedly told the representative that I did not know any 'Dr. Banks' and was assured that 'it is probably someone in their office'.
Dr. S's office has told me that for about 9 months they never got any reports on my INR readings from CoaguChek/Roche. Dr. S is listed in your system as my physician. Read the letter I sent to his nurse which is attached.
Whoever is running this CoaguCheck/Roche business is just to stupid to be continue to handle my health issues and I am going to put in consumer complaints to various internet sites about how you do business and how incompetent your firms are. I see your rating with the BBB is only a C+ due to 3 complaints you ignored.
Georgia USA 30065
This report was posted on Ripoff Report on 07/27/2013 09:39 PM and is a permanent record located here: http://www.ripoffreport.com/r/Roche-Diagnostics-Corporation/Indianapolis-Indiana-46250/Roche-Diagnostics-Corporation-CoaguChek-Reports-test-results-to-wrong-Doctor-for-9-month-1070674. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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