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  • Report: #1070674

Complaint Review: Roche Diagnostics Corporation

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  • Submitted: Sat, July 27, 2013
  • Updated: Tue, July 30, 2013

  • Reported By: Annoyed consumer — Marietta Georgia
Roche Diagnostics Corporation
9115 Hague Road Indianapolis, Indiana USA

Roche Diagnostics Corporation, CoaguChek Reports test results to wrong Doctor for 9 months, Incompetent company Indianapolis Indiana

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I have reported this to the BBB in Indianapolis and will provide below copies of my correspondence to the firm.

 

July 28, 2013

 

Attn:  PRESIDENT

Roche Diagnostics Corporation

Roche Diagnostics Operations Inc.

9115 Hague Road
Indianapolis, Indiana 46250

 

 RE:  Complaint - My Account c3XXX

 

Dear Sir:

I am not sure of the relationship between Roche Diagnostics and CoaguCheck but I want to let you know that due to gross stupidity on the part of CoaguChek I fired them last week. [continued below]....

..... 

I have told my current physician about the poor service we got over the past year from them/you. 

It seems that for 9 months+ the reports on INR results were sent to the wrong doctor.  When in phone contact with your representatives over the various INR readings I was repeatedly told that the results would be sent on to 'Dr. Banks'.  I repeatedly told the representative that I did not know any 'Dr. Banks' and was assured that 'it is probably someone in their office'.

Dr. S's office has told me that for about 9 months they never got any reports on my INR readings from CoaguChek/Roche.  Dr. S is listed in your system as my physician. Read the letter I sent to his nurse which is attached.

Whoever is running this CoaguCheck/Roche business is just to stupid to be continue to handle my health issues and I am going to put in consumer complaints to various internet sites about how you do business and how incompetent your firms are.  I see your rating with the BBB is only a C+ due to 3 complaints you ignored.

 

W H

Georgia USA 30065


This report was posted on Ripoff Report on 07/27/2013 09:39 PM and is a permanent record located here: http://www.ripoffreport.com/r/Roche-Diagnostics-Corporation/Indianapolis-Indiana-46250/Roche-Diagnostics-Corporation-CoaguChek-Reports-test-results-to-wrong-Doctor-for-9-month-1070674. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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