• Report: #925722

Complaint Review: Rockwall Ford of Texas`

  • Submitted: Fri, August 10, 2012
  • Updated: Sun, August 12, 2012

  • Reported By: Jennbugged — Rowlett Texas United States of America
Rockwall Ford of Texas`
990 E Interstate 30 Rockwall, Texas United States of America

Rockwall Ford of Texas` Rockwall Ford Defrauded, fraud, liars Rockwall, Texas

*Consumer Comment: Before You Go...

*Author of original report: A Sucker No More

*Consumer Comment: Not At All!

*Author of original report: In Response...

*Consumer Comment: Was It?

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Buyer Beware!!... Crooks & Thieves Let me save you the trouble, DO NOT BUY FROM ROCKWALL FORD. Please read- We purchased a Ford 2005 F350 and paid 13, 000 cash (not to mention my own trade -in). On the day we went to pick up the truck Service Center just ran their inspection on it. Nothing was EVER disclosed to us about 2 FAILED INJECTORS or how the F350 years 2003-2007 have had recalls on their engine. Basically they took advantage of a couple who was eager to buy a truck cash. Long story short exactly 2 weeks later the engine blew. Went back to Rockwall Ford and had Service Center print out the report from the day we bought the truck, and right on the report it states, "2 failed injectors- repairs declined". I asked who declined the repairs and Service Center said Sales Dept did. Walked right over to sales to try to get the situation resolved and Karl (Director of Sales) basically said AS IS. [continued below]....
..... He also states as a dealer he DOES NOT have to disclose if a vehicle has mechanical issues or not. He says it is his JOB to sale the vehicle NOT to worry if it has problems or not. I recorded our conversation and if you could hear what a dirt bag he is, you would RUN FAR AWAY FROM ROCKWALL FORD!!...Oh, and the way they wanted to resolve the issue was for us to finance a 2004 GMC 2500HD for $16, 999, which is only worth $6, 400, (per Texas Dept of Motor Vehicles)and they wanted us to put MORE money down on a truck that is nowhere near the truck we bought. Rockwall Ford is a dealership that has NO integrity, morals or values when it comes to their customers. They will rip you off and not even think twice. I cannot even phantom how a name like Ford would even do business with the owners of Rockwall Ford...I am sick to my stomach how we were treated and how we LOST $13, 000 on something we thought would be a good investment for our company. Next time I rather do business with a mom-and-pop car dealer then a big name company...If anyone would like more info, please message me. I have so much more to say!

This report was posted on Ripoff Report on 08/10/2012 09:27 PM and is a permanent record located here: http://www.ripoffreport.com/r/Rockwall-Ford-of-Texas/Rockwall-Texas-75087/Rockwall-Ford-of-Texas-Rockwall-Ford-Defrauded-fraud-liars-Rockwall-Texas-925722. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
2Author 3Consumer 0Employee/Owner
Updates & Rebuttals

#1 Consumer Comment

Before You Go...

AUTHOR: Jim - (USA)

I urge you to run this past an attorney!  I don't remember exactly, word-for-word what you said but you seemed to indicate you have some written proof they knew of the injector problem.  I cannot speak for the law in your area but in some places there's an important distinction between what the dealer actually knows is wrong and what they honestly don't know.  What could be a problem for you is the "AS IS" status in view of what the dealer knew and did not disclose. 

I think you said you have a recording.  That would probably be inadmissable as evidence unless you advised them ahead of time you were recording the conversation.  Although that recording is probably not a tool to be used as evidence, it might be able to be used as a bargaining chip.  If it was me what I'd do is tell them, "Look...you knew you have a problem car...you admitted it and I have it recorded. 

You can work with me to fix this thing now or I will turn over the recording to my attorney as well as news media and begin working on a You Tube presentation."  I would wait until there's a bunch of people in the showroom...potential customers.  Then say all this in a very loud voice while in the showroom so other potential customers can hear it!  That's what I would do but you get the point.  It might cost you $100 or so for an hour's time with an attorney but I think it will be worth it.  Good luck!!!
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#2 Author of original report

A Sucker No More

AUTHOR: Jennbugged - (United States of America)

I completely get what you are expressing, and I also respect your words. Let me end with this- 
This was our first buy from an actual "big name" dealer and it will most likely be our last. Not saying all are in the same game of being "sleazy", but we will just stick with the mom-and-pop dealers who have never done us wrong, per se. They say in every situation there is a learning experience, and this is true.

I have learned "contract lingo", I have learned to ALWAYS get my own inspection done prior to signing, and through this experience we have come to know of a great mechanic who is ASE certified, and to NEVER take the "word" of anybody associated with the sale of a purchase. Also when possible, extended warranty might be worth buying- thus depends on what the extended warranty covers and how long it has to be in-effect before it kicks in. 

I will shake this bad experience off and accept the loss of money and time we have been robbed of. Life goes on and this too shall pass. The point of my post is to allow others see how easily it is to be suckered in and become the fool of another's deceit and lies. If I could help at least one person become wiser and smarter in the car buying game, then I have succeeded! 
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#3 Consumer Comment

Not At All!

AUTHOR: Jim - (USA)

My point is multifold. The car business is probably the sleaziest sector of retail. As such, we need to be SMART CONSUMERS when we deal with that sector. You weren't dealing with Ford. you were involved with an independent dealer. giant difference. But you just said something extremely interesting. if they DID NOT have you sign the "AS IS" disclosure you may have a decent case here. I am NOT talking about a disclosure of problems. what I mean is a statement saying you are buying this thing without a warranty. In regards to the pre-existing problems, there may be specific laws in your jurisdiction which governs that particular issue. Again I suggest you run by a local attorney. My point to all this is nearly everybody knows about the congames. Fraud and deception which goes on in the Sleazy American Car Business. We all need to employ the techniques of a smart consumer. Trusting a car dealer and throwing away your defenses just isn't smart. Far too many of those guys are nothing more than slimeballs who have one goal in mind. take advantage of the next person who walks thru the door!
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#4 Author of original report

In Response...

AUTHOR: Jennbugged - (United States of America)

In your response, no there was not a "buyer disclosure" that was ever signed. You state, "You would have signed disclosure forms pointing out this was an AS IS sale". When a sales rep looks at you in your face and states, "our service center inspected the vehicle and everything is good to go, and prior to that conversation, the same sales rep says to you, I would not sale a vehicle if it had mechanical problems", or if it does not pass our inspection",

you believe the words and integrity of the company being represented, which is Ford. The principle of the fact is there were problems with the vehicle that were withheld and the seller completely ignored the fact even after what was previous stated. I am thrilled you seem to think the seller has all rights to "screw" the average person to make some quick cash. It's all about principle. Let me add there is way more to the story, in which I tried to just state the facts, rather write a novel about this 80 day nightmare. Anything else?
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#5 Consumer Comment

Was It?

AUTHOR: Jim - (USA)

Did you get a warranty with this car? If not, then indeed you bought it "AS IS". "AS IS" means YOU pay for repairs. You would have signed disclosure forms pointing out this was an AS IS sale. Did you read what you were signing? Did you take this thing on a test drive? Since part of your income is obtained thru the use of this truck, did you have it checked over by YOUR mechanic BEFORE you bought it? This idea they were hot to trot because you were a cash buyer is meaningless. They would rather you NOT pay cash and finance it thru them so they could get a cut of that deal too. Don't assume they have some legal obligation to inform you of problems. Maybe they do but the only was you can see if you have a cause for legal action is to sit down with an attorney.
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