Rodan and Fields Shipped andCharged for product I did not order, the "return" process is a mess! Dallas Nationwide

I placed an order for $87.00 with the local Rdan and Fields consultant (two items in the Redifine skin care line). The consultant emailed me a copy of the ordershowing the total and the two items I requested. 

My product was delivered five days later, but contained a $49.00 item that was not ordered. I checked my visa charges ( on line) immediatly and R&F charged me for all three products. I called the consultant to let her know what had happened.  She was mortified, asked me if I wanted to schedule a pick up of the product or send it back at my expence (trackable).  I elected to send it UPS the very next day. I did not schedule a pick up because I did not trust the company at this point. 

I called customer service to follow "returns processing" and the customer service people just told me that this was the fault of me and my consultant.  My product has been returned to the company, I did not get credit yet.  They are telling me that I probably will not be credited because they dont have me listed any longer as a "perks" customer (which I never elected to be part of). 

After reading some reviews of R&f I realized I made a huge mistake in ordering from them at all.

this company is clearly tryin to over ship, and charge consumers on a regular basis.( just based on complaints on this site alone). There are hundreds of others in my position!!

thank you for you help ahead of time

51 year old working gal in NJ