• Report: #1082958

Complaint Review: Rollup awning

  • Submitted: Mon, September 09, 2013
  • Updated: Mon, September 09, 2013

  • Reported By: truth hurts — laurel New York
Rollup awning
1688 Church Street holbrook, New York USA

Rollup awning Worst Company in the World Stoops Even Lower With Harrassing Phone Calls and Abuse holbrook New York

*REBUTTAL Owner of company: Reputable Company Tried thier Best

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 After reading THE TRUTH in a RIPOFF REPORT filed against their company based on the abusive way they responded to a request for service and for them to stand by their product, workmanship and customers,  The management of ROLLUP AWNINGS chose to call and harrass their customer on the phone at work with multiple calls and abusive language. Their only interest in their customer was to respond to a Ripoff Report. They have now real concern for their product or customers once a sale is made. Judd stated that he was going to deniy all aspects of the report. He was very rude and abusive.

The report addressed excessive charges they propose to fix a seam ($3000)(see report) and included comments about the unprofessional and abusive approach Rollup Awning took in their response to a call for repair.

Today's calls fro Rollup Awning included Judd making inappropriate rude references to my family members, personal attacks and general verbal abuse to the point where i had to hang up on him. 

Before hanging up on these despicable people, Judd said that they had written a service ticket for hundreds of dollars of materials that were not necessary and more than twice the seam repair work than was needed. He verbally quoted nearly $1000 less which was still outrageous. When asked if they would come and look at their product, his response was "The guy that comes to inspect my cesspool doesn't come unless he gets paid" When i asked him if that guy sold him tyhe cesspool and installed it, he still didn't get it

I must say. Judd's referenc e to his cesspool guy really hit home for his company's problem. ITS A CESSPOOL ALRIGHT AND IT STINKS.

RUN DO NOT WALK AWAY FROM ROLLUP AWNING. 

BTW, Judd and your rude father, STOP calling me. You have issues. go work them out. Do Not Call Me. Do Not Call Me.


This report was posted on Ripoff Report on 09/09/2013 11:18 AM and is a permanent record located here: http://www.ripoffreport.com/r/Rollup-awning/holbrook-New-York-11741/Rollup-awning-Worst-Company-in-the-World-Stoops-Even-Lower-With-Harrassing-Phone-Calls-an-1082958. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 0Consumer 1Employee/Owner
Updates & Rebuttals

#1 REBUTTAL Owner of company

Reputable Company Tried thier Best

AUTHOR: Rollup Awnings - (USA)

Rollup Awnings is a family owned and operated business that has been servicing Long Island for 36 years. We strive to make each and every one of our customer's happy. Our reputation speaks for itself and we encourage you to review our hundreds of positive online reviews around the internet. Unfortunately the facts stated by this customer in this report are nothing but further from the truth. Our quality awning is made to withstand the elements of the outdoor but even the highest quality outdoor products will be damaged if they are neglected. You cannot leave your awning out in torrential rain and very strong winds and expect it to not be damaged. We only called the customer to offer our services in repairing the awning. Unfortunately this customer did not want to pay for the service. Unless it was almost free he would not be satisfied. We did try on numerous occasions to service his awning. We have over 30,000 satisfied customers on Long Island but unfortunately you cannot please them all. Our reputation and longevity as local, established company speaks for itself. We at Rollup Awnings stand willing and able to repair any damage to this customer's awning system at his convenience.

The facts in the Rip Off Report are erroneous and untrue. We encourage Rip Off Report to contact us for the true account.

 

Thank you,

Rollup Service Management

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