- Report: #1125560
Report - Rebuttal - Arbitrate
Complaint Review: Rooms To Go
Rooms To Go4206 W. Wendover Avenue Greensboro, NC 27407 Greensboro, North Carolina USA
Rooms To Go Over Promise and NO DELIVERY.....Before You Buy Read Our Experience Greensboro North Carolina
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This is a little long, but so was the experience or should I say nightmare of buying furniture at Rooms to Go.
My wife and I had been shopping for a bedroom set for our son. A few days after Christmas (12/17/13) we drove (40 minutes) the Rooms to Go in Greensboro. The store was clean and well maintained. The salesman that helped us was not pushy as we knew what we were looking for. It was an easy sale. We paid with 2 $500 Visa (not Rooms To Go) gift cards with the balance on an American Express card. For an additional $144.99 they (Rooms to Go) would deliver....We said sure. Gave us a nice folder to put the paperwork in and even threw away our spent Visa Gift Cards (not good). Inside the folder they talked about Service, Convenience and Value.
Now the fun starts. Delivery scheduled on Sat. [continued below]....
I promptly called the store and spoke to the manager. He was very helpful, indicated he would credit the delivery charge back and asked that we give them one more opportunity. I agreed because of HIS professionalism. I explained that we'd like to take delivery before 1/31/14 as we were leaving town for two weeks. Delivery was scheduled again for 1/29/14, a Wednesday between 11 and 3. We again got a call to make sure we were going to be home two days before. It snowed the day a couple inches before delivery so I called the morning of the delivery and spoke again to the store manager. He indicated that they were already out from Charlotte making deliveries. Oddly enough mine wasn't the first as they apparently take "extra care' with repeat deliveries, yet we were way down on the schedule according to the manager looking at the screen. My wife and I scraped the driveway and patiently waited. The roads cleared as the day went on. At 2:24 pm (36 minutes left to the 4 hour window) I receive a call from Charlotte saying that they were not going to make my delivery due to the conditions. I indicated to the dispatcher that I had stayed home all day waiting for the delivery and was told they were on the way. I then called the store manager in Greensboro and cancelled the order requesting a full refund. He was very pleasant and said he would take care of refunding the money. All good? Not quite....the Rooms to Go Delivery service called me in California on Saturday 2/1/14 to attempt to deliver the furniture order I cancelled on Wednesday. I told them I had cancelled the order, called the Greensboro store and left a message for the manager telling him that I expected to have the refund when I returned home in two weeks. Got back. Letter in the mail indicated they had credited my Visa Gift Cards (the ones the salesperson disposed of) and my Amex. I went to the store and they said there was nothing they could do. Fortunately we remembered the company we registerd the Visa Cards with. They had our information and were going to reissue the cards....of course for a fee. So to recap, 2 months of waiting, multiple phone calls, 2 days of work missed, $175 of out of pocket cost.....we finally get our refund. Bought Furniture last weekend at Furnitureland South's Outlet. It was delivered today without any problem. Needless to say you should only buy furniture from Rooms To Go if you have time and money to waste.
This report was posted on Ripoff Report on 02/21/2014 05:55 PM and is a permanent record located here: http://www.ripoffreport.com/r/Rooms-To-Go/Greensboro-North-Carolina-27407/Rooms-To-Go-Over-Promise-and-NO-DELIVERYBefore-You-Buy-Read-Our-Experience-Greensbor-1125560. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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