- Report: #1105328
Report - Rebuttal - Arbitrate
Complaint Review: Rooms To Go
Rooms To Go 'leather' couch is peeling terrible and not real leather - beware! Orlando Florida
*UPDATE Employee: Follow Up
*Author of original report: I believe it maybe, but we weren't told.....
*Consumer Comment: The material covering your sectional is "bonded leather"...
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We bought a large brown leather sectional from Rooms To go we purchased the warrenty plN for it.... What a joke. We have had the couch 3 years and it has absolutely come apart. At first we thought maybe our cat had touched it, we called rooms to go and they sent someone who said even though we have the warrenty they are not responsible for damage to the leather. Ok understood, we called a leather specialist to come look at the small area we thought our cat had damaged, when they came out, they laughed and said this is not true leather couch! This is a proxy material called something like leatherette and sold to you as leather however that is against the law and they are supposed to tell you it is not leather...... Well they fixed the small area and said they don't think it was animal damage. Well 6 months later the couch had completely come apart, the cushions all look light tan color, the 'leather' has peeled off every section completely! Only the bottom, back and sides can you possibly see its a brown leather couch. [continued below]....
i am willing to supply photos if needed. Nearly $3000 spent ona couch that needs to be replaced in less then 3 years.....
disgraceful rooms to go.... Their customer service don't care.....
we we made the mistake of paying cash! I saved a long time and paid cash.... If I had paid over time I would have stopped paying them for this nonsense that's for sure!
This report was posted on Ripoff Report on 12/08/2013 09:35 AM and is a permanent record located here: http://www.ripoffreport.com/r/Rooms-To-Go/Orlando-Florida-34761/Rooms-To-Go-leather-couch-is-peeling-terrible-and-not-real-leather-beware-Orlando-Fl-1105328. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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