- Report: #1040286
Report - Rebuttal - Arbitrate
Complaint Review: ROOMS TO Go
ROOMS TO Go9901 W.Broad st richmond, Virginia United States of America
ROOMS TO Go ROOMS TO GO VIRGINIA SERVICE SUCKS richmond, Virginia
*UPDATE Employee: Rooms To Go
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My pregnant wife and I recently purchased a $1700 bed and chest from Virginia's only location of Rooms To Go located in Glen Allen. We discussed with the salesman that we had a mattress already and he advised that due to the bed being a storage bed no box spring was needed. GREAT!
A few days later the installers arrived and began to assemble the bed, however they noticed something was missing. He advised that we accept the bed as incorrect and that Rooms To Go would call us within the hour to rectify the situation and ship the missing pieces out the next morning. We never recieved a phone call. The next morning we contact customer service and explained our dilemma. They advised us to contact the store manager.
After calling the store and getting a callback from the assistant manager we explained the problem. He told us the bed was missing two bunkie boards that we an additional $120. They would have to order them adn we would have to wait or we were welcome to purchase the display set at full price. We were never told this by the salesman or the acting store manager at the time of the sale. We were assured several times that everything we needed was included with the set. We were told wrong by the salesman and manager. Do you think we would get an apology at least or recognition of there mistake? NO! He said he would not recognize any wrongdoing or apologize because unless we purchased the mattress from Rooms To Go then they weren't required to explain what else would be needed to fully assemble the bed. He offered two choices return the merchandise or buy the extra pieces.
We have never received such a low level of service from any reputable merchant. There was no empathy or recognition of responsibility whatsoever. $1700 may not be alot of money to a big company but this bottom of the barrel reaction to our concern just cost them a potential lifetime customer.
DO YOURSELF A FAVOR AND DO NOT SUPPORT THIS COMPANY
This report was posted on Ripoff Report on 04/03/2013 08:33 AM and is a permanent record located here: http://www.ripoffreport.com/r/ROOMS-TO-Go/richmond-Virginia-/ROOMS-TO-Go-ROOMS-TO-GO-VIRGINIA-SERVICE-SUCKS-richmond-Virginia-1040286. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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