- Report: #1121054
Report - Rebuttal - Arbitrate
Complaint Review: Rooms to Go
Rooms to Go11540 Highway 92 East Seffner , Florida USA
Rooms to Go Sold us leather furniture that rubs off!!!! Seffner Florida
*UPDATE Employee: Follow Up
*Author of original report: Okay then....
*Consumer Comment: I would completely agree if
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About a year and a half ago, but husband and I purchased a leather living room set from RTG in San Antonio Texas. We have had three of the same couch. The first was broken on delivery-- the recline mechanism didnt work! The second was because the leather coloring was rubbing off. We noticed that whenever water, or something was spilled, that the dark brown coloring would rub off and show a burnt orange color beneath. Called RTG, they sent someone out, and stated that it was caused from my husbands SHORT HAIR cut. Are you freaking kidding me?! After an argument, they replaced it with the exact same sofa. When we got the third couch, we realize now it is just cheaply made furniture that we paid $3,000 for. The color comes off this sofa just by rubbing it. If my daughter spills water, and I go to wipe it up, the leather color comes with it.
We are out of warranty, so that means we are stuck with crap furniture. You guys should be ASHAMED. As a military family, money is tight, so we can't afford to replace it. I will never ever purchase furniture from RTG again, and I make sure that I tell EVERY family I come in contact with the same. I have included pictures, please tell me if you think this normal!!!!
This is the exact thing that was happening to our first sofa. Shame on your for making a cheap product and then not standing behind it and offering to refund our money as store credit to get something that is quality.
This first picture is one of the head rests.... BOTH of them do it. And the love seat is even doing it.
THis second picture is a picture of my daughter's baby blanket with dark brown coloring on it, after I wiped up a little bit of juice....You can see the burnt orange coming through.
I want to know, on what planet does RTG live on that they think this remotely okay. Furniture, should last far longer than a year and half. So screw this company. I will make sure I tell EVERY family that I come in contact with, to NEVER buy this crap. EVER.
This report was posted on Ripoff Report on 02/05/2014 08:35 AM and is a permanent record located here: http://www.ripoffreport.com/r/Rooms-to-Go/Seffner-Florida-33584/Rooms-to-Go-Sold-us-leather-furniture-that-rubs-off-Seffner-Florida-1121054. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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