Complaint Review: Rosegal - Internet
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- Author Confirmed
- Rosegal Internet USA
- Phone:
- Web: http://www.rosegal.com
- Category: On-Line Stores
Rosegal.com BE AWARE DO NOT ORDER Internet
*REBUTTAL Owner of company: Solution of Size Issue
*REBUTTAL Owner of company: Size issues can be resolved.
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Placed an order for a few dresses for my wife. Got the order and was shocked to see the difference in sizes.
Be aware...a size Large in China must be equal to a size 2! They are seriously off on their size charts, or everything is sized for children sizes.
Anyway....I submitted a ticket to get a return, and I received a response with thier return policy and a request to lay the clothing items on the floor and place a measure stick or ruler net to it. Seriously?
This report was posted on Ripoff Report on 08/20/2015 06:47 AM and is a permanent record located here: https://www.ripoffreport.com/reports/rosegal/internet/rosegalcom-be-aware-do-not-order-internet-1249723. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#2 REBUTTAL Owner of company
Solution of Size Issue
AUTHOR: nancy - (USA)
SUBMITTED: Thursday, October 15, 2015
Dear David,
Let me start by apologizing personally for your experience. We really want to work with you to make this right.
We offer the detailed measurement chart for each item,maybe you chose your regular size and the size you chose was not fit，for your reference, please note that 1 inch= 2.54cm so you can convert the size accurately.
In this case please provide the order number to us. We will then be able to resolve the problem to your satisfaction.
Once again, I want to restate our apology to the customer for their experience. We are responsible for this and we will work hard to resolve this issue for them and to prevent it from occuring again in the future.
If you have more question, please contact us via http://support.rosegal.com/, we will do our very best to assist you.
Best Regards
Rosegal.com Customer Service
#1 REBUTTAL Owner of company
Size issues can be resolved.
AUTHOR: nancy - (USA)
SUBMITTED: Friday, September 18, 2015
Dear Customer,
Thank you for your important feedback and for letting us about your experience with us.
Let me start by apologizing personally for your experience.We really want to work with you to make this right.
Please kindly provide us order number, Ticket No. Or email address so that we can check your order to recheck if the size we provided was wrong so that we can fix it.
Please see the details about our warranty and return:
http://www.rosegal.com/warranty-return/
Thank you again for bringing these matters to our attention.
We value your patronage and wish to continue serving you in the best way possible.
Best Regards
Rosegal Customer Service
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