• Report: #806787

Complaint Review: Ross Sveback

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  • Submitted: Thu, December 08, 2011
  • Updated: Sat, January 12, 2013

  • Reported By: issas — Los Angeles California United States of America
Ross Sveback
Minneapolis/St.Paul, Minnesota United States of America

Ross Sveback Elevating the Everyday Did not deliver a bowl which I paid for via Paypal. Did not return emails about the item until I threatened him. It has been over a month. Minneapolis/St.Paul, Minnesota

*Consumer Comment: Purchased $1360 worth of dishes from Ross Sveback and he did not deliver merchandise or refund me. Now taking legal action against him.

*UPDATE Employee: Customer has been refunded

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I purchased a bowl from Ross and paid via Paypal. 3 weeks went by and I emailed him enquiring about it.
He did not respond. I sent several emails then finally threatened to report him to Paypal , BBB abd Ripoff Report. He then said my previous emails had gone to spam and this was the 1st he had heard of my purchase ( even though Paypal payment was collected immediately) . He promised to email his helper ( said he was out of town) and have her send it early the following week , then email me tracking info.
No tracking info arrived and no bowl arrived. I waited until the end of that week and emailed again- no response. 4 weeks went by , I tried to contact him several times ( email is his only contact info listed) when I got no response, I sent an email with the subject " respond today or I will have to report your business" He then ( promptly ) responded saying he was not going to let a bowl cause a problem for his business so he would have his helper recall the delivery (???) and refund me 7- 10 days later. It has been over 4 weeks , no refund. Do not buy from Ross Sveback!!! He is unreliable & discourteous - I am still waiting for a refund!

This report was posted on Ripoff Report on 12/08/2011 03:11 PM and is a permanent record located here: http://www.ripoffreport.com/r/Ross-Sveback/MinneapolisStPaul-Minnesota-/Ross-Sveback-Elevating-the-Everyday-Did-not-deliver-a-bowl-which-I-paid-for-via-Paypal-D-806787. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 2Consumer 0Employee/Owner
Updates & Rebuttals

#1 Consumer Comment

Purchased $1360 worth of dishes from Ross Sveback and he did not deliver merchandise or refund me. Now taking legal action against him.

AUTHOR: d1234 - (United States of America)

I purchased $1360 worth of dishes from Ross Sveback via check. He confirmed in an email he deposited the check and the bank confirmed it. He claimed there would be a ten day delay on the check from the bank. Ten days passed and I emailed him about shipping. It took him some time to reply. He then became sick for a couple weeks. Eventually after 3 months of sending email after email, I told him I would have to contact the bank. Then he replied immediately. He said it would ship shortly. A couple weeks later no contact or dishes from Ross. I could see he was receiving and reading the emails and Facebook messages, still no reply. I tried to contact his partner, still no reply. I then sent him an email asking for a refund, still no reply. Finally, my lawyer and bank has become involved in the matter. I am now taking legal action against Ross Sveback, due his inability to deliver the dishes or refund my merchandise. 
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#2 UPDATE Employee

Customer has been refunded

AUTHOR: sveback - (United States of America)

We dropped the ball getting product to this customer.  She was issued a full refund as of this morning.
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