- Report: #1073885
Report - Rebuttal - Arbitrate
Complaint Review: Ross-Tech, LLC
Ross-Tech, LLC881 Sumneytown Pk Lansdale, Pennsylvania USA
Ross-Tech, LLC Would not Download, File would not open Lansdale Pennsylvania
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I ordered Ross-Tech's VCDS software and cable for $349 in order to read and reset fault codes on my VW GTI. I followed their download instructions verbatim. Unfortunately the download just stopped after 40% complete. I tried again. Once again the download stopped before completion. I tried ten more times before the software completely downloaded.
I opened the file then read and cleared the fault codes. I thought ok no problem.
The next day I tried to open the software again and it just did nothing. I tried again and again nothing. I tried again and again and still nothing. I called the company and they first said I had an old software version even though I downloaded it the day before. Next they said I must have an old pc even though it was only a week old.
I made what I thought was a simple request for them to send me a disc with the latest software version. They said only if I sent them another $350 and upgrade to the pro version. I couldn't believe it and I got angry. At this point they refused to assist me anymore and their tech support supervisor Andy hung up on me.
This report was posted on Ripoff Report on 08/07/2013 12:36 PM and is a permanent record located here: http://www.ripoffreport.com/r/Ross-Tech-LLC/Lansdale-Pennsylvania-19446/Ross-Tech-LLC-Would-not-Download-File-would-not-open-Lansdale-Pennsylvania-1073885. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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