- Report: #729866
Report - Rebuttal - Arbitrate
Complaint Review: Rotech Healthcare
Rotech Healthcare5555 N Lamar Blvd # B103 Austin, Texas United States of America
Rotech Healthcare AAA Medical & Oxygen deceptive trade, auto billing, will not stop sending me parts and keep billing me. Austin, Texas
*General Comment: Community Home Oxygen (Rotech) did it to me too!
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I called and ask AAA why I receive this parts and that I didn't order them.. their replied was "we automatically mail these to you and bill directly to your insurance company.." and I asked "but I usually don't need to change them out this frequently.." and they said "well.. your insurance covered all these and you should just replace the parts as you receive them and why do you care.. you don't have to pay anything.." then I said "as long as I don't have to pay anything...". In 2010 Aug, I received a bill from Rotech for $140.62 for the replacement parts..
I called their office and asked them about this and told them about the conversation I had with them before.. they told me this is probably just an error and they will bill my insurance company instead. about a month or two later.. Rotech began calling me to collect the $140.62 and I explain that was a mistake.. since I was told more than once that my insurance cover 100%.. However, Rotech said.. they did review that and found that the $140.62 is part of my responsibility. I told them that it was not part of the agreement and I still have the UPS shipment unopen and they should take it back instead of billing me.
The person said.. it's been over 60 days since we shipped you the box; we do NOT accept the return of the parts. I told them that they need to dispute this and this is not part of the agreement and I also advise them to immediately stop any future shipment. Since that conversation, they have sent me 2-3 more shipment and I have contacted them 2 additional times to request pickup of their shipment and stop any additional shipment to my home. I continue to received another package from them last week and they also sent me to the collection agency for "past due". Stay away from this company.. they are crooks!
This report was posted on Ripoff Report on 05/16/2011 11:35 AM and is a permanent record located here: http://www.ripoffreport.com/r/Rotech-Healthcare/Austin-Texas-/Rotech-Healthcare-AAA-Medical-Oxygen-deceptive-trade-auto-billing-will-not-stop-sendin-729866. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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