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Report: #1305264

Complaint Review: Rotobrush International - Nationwide

  • Submitted:
  • Updated:
  • Reported By: Notsupportingu — Fountain Valley California USA
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  • Rotobrush International Nationwide USA

Rotobrush International Rotobrush Rotobrush a HUGE RIP OFF! Do not buy or lease Rotobrush under any circumstances Grapevine Texas

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Rotobrush Air Duct Cleaning machines are grossly overpriced I mean so overpriced its beyond words. It amounts to a vacum with hepa filter bags, encased in a plastic housing and sits on a plastic cart with wheels. If you lease it your upwards of $28,000 in lease payments and THEN, when the lease is up they want you to buy it for $4000.00

The machine itself should sell for no more than $2500.00 and thats it. They try and sell the machine for 10 grand but push a monthly lease on you and once you sign the lease your totally screwed. By the time your through paying the lease you could have bought a brand new car from a major dealership and I am not kidding.

 

Now there are no field techs anywhere in the United States so you buy it you repair it yourself and trust me it breaks down a lot.  You become so frustrated having to do your own repairs on this Rotobrush equipment you become very angry you let them stick it to you with the purchase of one of their machines. THEY DO NOT PROVIDE FIELD SERVICE LOCATIONS OR TECHS! You are your own repair person Always!

 

There is totally NO customer service or customer appreciation at all!   I recently had to buy a circuit board to replace the one in the machine and they charges me $400.00. And get this, to overnight the 8oz circuit board to another state they charged me $95.00!!!!!  I called Fed Ex to confirm what the overnight charge should be and they told me no more than $24.95 tops.

 

So they even jack up your shipping costs many times over to take even more money from you. This is unheard of and beyond belief to gauge a customer on shipping costs above and beyond what the shipping company charges normally. Talk about not appreciating your cutsomers I man come on.

 

If your considering purchasing air duct cleaning equipment for your business DO NOT buy Rotobrush or trust me you will be taken to the bank for a piece of you know what equipment that never works

 

 

This report was posted on Ripoff Report on 05/12/2016 05:02 PM and is a permanent record located here: https://www.ripoffreport.com/reports/rotobrush-international/nationwide/rotobrush-international-rotobrush-rotobrush-a-huge-rip-off-do-not-buy-or-lease-rotobrush-1305264. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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