• Report: #1100089

Complaint Review: ROVECONCEPTS.COM

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  • Submitted: Sun, November 17, 2013
  • Updated: Sun, November 17, 2013

  • Reported By: Jeanne — New York New York
ROVECONCEPTS.COM
990 West 7th Ave Vancouver, British Columbia Canada

ROVECONCEPTS.COM FRAUD - DO NOT BUY Vancouver BC

*UPDATE Employee: Rove Concepts Rebuttal - Fake Reviews

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I ordered 4 barcelona chairs from rove concepts. The furniture was delivered 9 weeks later and  while I was out of town and my girlfriend was home. The chairs were damaged and the delivery men did not inform or write anything on the Bill of Lading. They assured her it would get taken care of. After 3 weeks from when I first informed rove concepts I am still waiting for this issue to be resolved.

 

I ordered furniture from here because they were cheaper than my local stores and what a mistake...they forgot to ship my furniture...it was 9 weeks (supposed to come after 2 weeks)...horrible customer service...one agent even told me that they do not really communicate with each other so things like this happen all the time. DO NOT BUY FROM THEM!!

 

IMPORTANT

NOTICE how they screw the customers and only try to correct the mistakes several months later AFTER the negative reviews start hurting their sales. WHAT A SCAM!

.roveconcepts.com/

I am hoping THIS REAL review will help customers make an informed decision and you will not fall for the ROVE CONCEPTS SCAM.

 

ANOTHER NOTE:

Only Yelp and Rip-off report has real reviews for this company. ALL REVIEWS ELSEWHERE FOR ROVE CONCEPTS ARE FAKE. They are posted by the owners themselves. For example: Resellerratings removes and edits any reviews for businesses that pay them monthly, so do not be fooled by the positive reviews for this company on resellerratings.com

 

ALL IN ALL, Roveconcepts is a big scam. Not worth the hassle. If you are looking to purchase good quality furniture, I will suggest you look elsewhere.

I called my VISA rep and she is going to file a dispute in hopes of getting my money back. We'll see.

 


This report was posted on Ripoff Report on 11/17/2013 12:02 PM and is a permanent record located here: http://www.ripoffreport.com/r/ROVECONCEPTSCOM/Vancouver-British-Columbia-V6H-4J1/ROVECONCEPTSCOM-FRAUD-DO-NOT-BUY-Vancouver-BC-1100089. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
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Updates & Rebuttals

#1 UPDATE Employee

Rove Concepts Rebuttal - Fake Reviews

AUTHOR: Rove Concepts - ()

At Rove Concepts, we always take the utmost care in providing the best customer service and mid-century modern furniture in the industry. We are well regarded for our quality reproductions that use methods like hand stitching, are made of materials like 100% genuine Italian aniline leather and exceed two quality control checks.

 

However, despite this attention to craftsmanship and service, we have been the victim of several false reviews posted by our competitors. These fake reviewers often rely on extreme assertions and discriminatory remarks to try to promote their own businesses. Unfortunately, this post seems to be one of these invented cases. It makes aggressively unrealistic claims, offers no concrete evidence and shows no interest in a resolution.

 

This review is inaccurate in many ways. Most glaringly is that we have never had a client by this name. There is no history of an order being made and there is no history of a case being filed. This is enough to disprove this post. As well, we would never forget to ship an order. It would be impossible for a company as established as we are to do that and still succeed. We clearly provide a lead time on our site and make sure that our clients are aware of it before they order. We always do our very best to expedite shipping time for their convenience. As well, no company would ever say that their representatives do not communicate with each other, especially at Rove Concepts. Our customer care team is well known to be one of the absolute best. We always go beyond the standard to ensure your satisfaction.

 

If this is a real client, we urge you to come contact us so that we can address your concerns. While all companies occasionally experience small issues, they are rare at Rove Concepts. If they do occur, we address them as soon as we receive them to work towards a happy resolution. Occasionally, a client will choose to post a review before contacting us directly. In these cases, we contact them immediately and see how we can help. That is how we treat every situation, whether contacted directly or indirectly by review, because we value every client equally.

 

Regretfully, these fake posts also claim that all of our positive reviews are falsified, which is incorrect. Our mid-century modern pieces are well known in the design community as fantastic reproductions made with the finest details in mind, from sourcing to construction. We have been featured in reputable websites like Apartment Therapy and publications like Vancouver Magazine. Finally, we encourage you to contact us by phone at 1-800-705-6217, at sales@roveconcepts.com or by live chat at roveconcepts.com to learn more. Thank you so much for this opportunity and we hope to hear from you soon.

-          The Rove Concepts Team

 

 

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