- Report: #1066103
Report - Rebuttal - Arbitrate
Complaint Review: Royal Blue Pools
Royal Blue Pools926 Ribbon Grass Ave Las Vegas, Nevada USA
Royal Blue Pools Las Vegas and Paul Stone Paul Stone from Royal Blue Pools scams Las Vegas pool owners Las Vegas Nevada
*REBUTTAL Owner of company: bad review incorrect there are always two sides to a story
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I hired Royal Blue Pools to clean my pool last year. At first everything was fine. Where it went downhill was when he decided to outsource the work to another company WITHOUT my permission.
These new guys (which cannot be found anywhere online) are supposedly called "Blue Magic Pool and Spa". They do not exist anywhere online and seem to be some sort of phantom company that filed to do business about 6 months ago.
Paul never called me to say "You are being outsourced to another company". He simply sold me out to this phantom company and they are terrible.
"Blue Magic Pools" comes once a week and vacuums the pool. That is it. They do not brush, they do not test, they do not backwash the filter.... nothing.
He will come (Paul Stone) and sell you his services, he then turns around (without your consent) and hires a company that can only be contacted by email or phone (they do not have a website or place of business).
They do a terrible job and then blame it on the rain (literally)
This report was posted on Ripoff Report on 07/10/2013 10:59 PM and is a permanent record located here: http://www.ripoffreport.com/r/Royal-Blue-Pools/Las-Vegas-Nevada-89183/Royal-Blue-Pools-Las-Vegas-and-Paul-Stone-Paul-Stone-from-Royal-Blue-Pools-scams-Las-Vega-1066103. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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