- Report: #1030798
Report - Rebuttal - Arbitrate
Complaint Review: Royal Holiday Vacation Club
Royal Holiday Vacation ClubGrand Oasis Hotel Cancun, Mexico
Another Royal Holiday Vacation Club RIPOFF!! ROYAL Run around!! Trying to months to cancel! ROYAL HOLIDAY CANCUN Cancun Mexico
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The next morning a crazy cab driver picked us up and took us over at 830 am. They finaly broke us down at 5pm and we joined the vacation club. We at that time were excited , although a bit leary (always listen to the gut). We made them transfer us to the Grand Oasis which they reluctantly did the next day and upgraded us to VIP. we were told we'd recv the paperwork before we left..which we did..little did we know that since we were there 8 days that it would be past the 5 day cancellation agreement they claim to have. So they hold the paperwork so it's past the timeframe allotted. They had said we had 30 days to cancel if we were dissatisfied with 'the package' Not true!!!
We enjoyed our vacation immensly as they , Victor Torres and Billy (Mgr) waited on us hand and foot.
. NOT TRUE!!
Upon reviewing 'the package', which was totally different from all the promises they gave at the presentation, we tried to cancel and get our money back. TOO LATE! we were told we had to cancel before 5 days. We explained what they had done and they basically said too bad!!
In this package came the FREE vouchers that would add extra points to our plan, allowing us to travel to more expensive places. yeah right FREE it wasnt..each one came with a hefty cost of $600 ..when i called customer service..the reply was should have read teh paperwork. we of course stated we didnt have it before we left !! Too bad! call your salesperson. Okay his cell # is not valid, his emails all bounce back w some server message. we have been in contact with our "Personal Rep" at RHC's customer service department, but she refuses to help us get this cancelled
My sister put down 5000 down with payments starting this month at $260 for the next 3 yrs. She thought about just not paying it but didnt know if that could come back and bite her-especially since it was done in Mexico. We thought about selling it to some one else, until i saw this website. Thank God for angels like you guys!
san antonio, Texas
This report was posted on Ripoff Report on 10/16/2008 11:38 AM and is a permanent record located here: http://www.ripoffreport.com/r/Royal-Holiday-Vacation-Club/Cancun-/Another-Royal-Holiday-Vacation-Club-RIPOFF-ROYAL-Run-around-Trying-to-months-to-cancel-1030798. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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