• Report: #229860

Complaint Review: RPM Collections - Sprint - Nextel

  • Submitted: Wed, January 10, 2007
  • Updated: Fri, February 04, 2011

  • Reported By:Colorado Springs Colorado
RPM Collections - Sprint - Nextel
1930 220th ST Suite:101 Bothel, Washington U.S.A.

RPM Collections Harassing calls from Sprint/Nextel collection agency, RPM Collections Bothel Washington

*Consumer Comment: bad experience with RPM

*Consumer Comment: Listen to Steve

*Consumer Suggestion: David, you can stop the calls with 1 letter.

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RPM Collections, this company harassed me over the phone and with phone calls.

My wife had a cell phone with Nextel and signed a 2-year contract, when she signed it the girl doing the contract told her verbally that it was a 1-year contract. We found a 2 phone plan with Cingular that we could get for a cheaper amount than the 1 phone plan she had with Nextel.

We cancelled her plan with Nextel, we did not realize there would be over $200 in cancellation fees when we did this. We could not pay the whole amount and Nextel was not satisfied with our payment and they turned our account over to RPM Collections.

RPM collections called us twice on 4 Jan 07 at 7:25pm, and 7:37pm. I spoke to a man on the 7:37pm call and told them our payment arrangements. He said that would be fine and they would call again in a month.

On 5 Jan 07 RPM called at 10:03am, 10:25am, and 10:56am. We were out and came home and were able to take the 10:56 call. The woman I spoke to told me that no arrangements had been made, would not transfer me to a supervisor, she said they were all busy, put me on hold, but forgot to put me on hold and I heard laughing in the background about the "idiot I have n the line".

When she came back on the line I told her that payment HAD been made and that they should not call me again. SHE began taking louder and louder to speak over me to tell me to make arrangements for payment and started yelling at me that making a payment was the only was to get them to stop calling. I hung up the phone.

On 9 Jan 07 RPM called again. This time the calls were at 7:51pm, 7:58pm, 8:26pm, 8:36pm, 8:39pm, 8:46pm. Each of the first 4 calls was an automated system telling me to "please hold, we have an important call for you". After approximately 30-45 seconds on hold I was hung up on, on all of the calls. I attempted to call the number back 3 times and each time it was busy.

I called Nextel to report this and was told by them that they "could not control the collection agency" that was handling the account. They suggested that I make payment arrangememtns to got the calls to stop.

Tonight, 10 Jan 07, RPM called again at 8:20pm. I reported to the first man I talked to about the previous evenings calls and he said that I need to make a payment to get the calls to stop. I told him I needed a supervisor, he said non were available and that he could help me. I told him that "no, I need to speak to a supervisor adn I need you rname also." He refused to give me his name and refused to transfer me to a supervisor.

He put me on hold twice and when I came off of hold it was the same man again answering the phone as if it was a new incoming call. He put me on hold a third time and after 5 minutes on hold I was hung up on.

I called a new number I had received in an automated voice mail message and asked for "Robin". I was told she was not available, I again asked for a supervisor and was transfered to "Shaniqua". She told me she was a "senior customer service rep" and that the supervisor had "authorized" her to field my call. I told her that i needed a supervisor, I had already gone the "senior rep" route and that she couldn't help me. She then informed me that there were no supervisors available and that I would have to deal with her.

I told her my experience with RPM up to that point. Sho told me to make a payment and the calls would stop, that a supervisor would not take mu phone number of "their list" because I didn't like them calling.

At his poin I called Nextel customer service again on a second line, my new Cinguler cell phone, and informed them of their collection agency's tactics. My wife spoke with Nextel customer service and they informed us that"NO, we did NOT have to make a payment to RPM.

Nextel would continue to accept paymetns from us". Which is in contradiction to what "Shaniqua" told me.

I fell that their yelling aty me over the phone and hang-up pphone calls are harassment. Just my experience with this company so-far.

David
Colorado Springs, Colorado
U.S.A.

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This report was posted on Ripoff Report on 01/10/2007 09:16 PM and is a permanent record located here: http://www.ripoffreport.com/r/RPM-Collections-Sprint-Nextel/Bothel-Washington-98021/RPM-Collections-Harassing-calls-from-SprintNextel-collection-agency-RPM-Collections-Both-229860. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report.

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#1 Consumer Comment

bad experience with RPM

AUTHOR: George - (United States of America)

i have bad experience with RPM, It's too late today but tomorrow i will be calling one it's employees to straighten the matters out. if anyone is interested in contacting them regarding this matter you can ask for one of the following people:

Howard George - CEO, founder
Mike Frazee - high ranking IT guy, used to work for sprint
Sandeep Yenireddy - some high ranking geek
Andy Erpelding - sn. director, used to work for sprint
Mike Sohns - gen. manager Bothell, WA
Bob Polus - dir. of ops. in WA, telecom and utility guy
Keith Brammer - dir. of ops., denver? <- your cell bill nightmare :)
Chris Chin, Vice President of Finance
Aimee Walker-Quantz, corporate Services
Keith Hendricks, Director of Business Development, Tampa, FL
Melinda Siler, VP of Business Development, Seattle area
Katherine Gibons - V.P. of HR
Jerry Higgins
Talitha Bagtas
Kim Reed << actual collector i believe
Alma Kahrimanovic << actual collector i believe
Jennifer Hansen - Director of Finance (Portland Branch)
Bonnie Baker
Jessica Snyder
Phil Thomas - Portland branch
Jack Tarasewicz - manager of HR
Ben Carpenter << "client services"
Gabriel Bigger << "client services"
Chris Malsbury << "client services"
BreAnna Stockdale << "client services"
Chris Vittoz - VP of operations
Juan Parraj-Chico - portland office
Brittany Smith - Lynnwood office
Jasmine Wallace - collector, lynnwood, WA
Vinita Malla - collector, lynnwood, WA
Jason Edwards - collector, lynnwood, WA
Carlos Santiago - collector, lynnwood, WA
Rita Moraga - collector, lynnwood, WA
Tyrone Lawrence - collector, lynnwood, WA
Tania Romero - collector, lynnwood, WA
Richard Amado - collector, lynnwood, WA
Cynthia Brooks - collector, lynnwood, WA
Bryson Wilson - collector, lynnwood, WA
Tim Greenwood - collector, lynnwood, WA
Lori Brown - collector, lynnwood, WA
Brandon Steward - collector, lynnwood, WA
Steve Sabathie - collector, lynnwood, WA

Antonio Bell - collector, portland

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#2 Consumer Comment

Listen to Steve

AUTHOR: Lori - (U.S.A.)

Just wanted to say that Steve's suggestions will definitely work. Our business was being harrassed by this company over an MCI account we never had. I followed his advice and sent the items suggested. I have not heard from them in over a month. It works.
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#3 Consumer Suggestion

David, you can stop the calls with 1 letter.

AUTHOR: Steve [Not A Lawyer] - (U.S.A.)

David,

Under the provisions of the FDCPA, you can DEMAND a CEASE COMMUNICATIONS. Simply write a letter and tell them that effective immediately all communications must cease. Inform them that any violation of this request gets them sued immediately as per the provisions of the FDCPA and state laws. DO NOT sign this letter or anything else you send them, just print.

Send this letter by certified mail, return reciept requested. Be sure to put the certified# on the letter itself and keep a copy for your records. This is very important as it proves WHAT you sent.

RPM is a third party debt collector and must fully comply with the FDCPA. So when they fail to comply, you simply sue them, then use that money to pay the phone account off.

As far as the collection itself goes, this debt is valid, as you failed to read your contract and comply with its provisions. A verbal statement never supercedes a written/signed contract.

It would be in your best interest to pay this BEFORE it gets charged off. However, by the means above I would demand validation anyway, just to make them jump through hoops and spend time and money.
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