- Report: #690453
Report - Rebuttal - Arbitrate
Complaint Review: Rusmur Floors, Inc.
Rusmur Floors, Inc.500 Station Street Bridgeville, Pennsylvania United States of America
Rusmur Floors, Inc. Installer Mishaps Bridgeville, Pennsylvania
*REBUTTAL Owner of company: Rusmur Floors' Rebuttal
*Author of original report: Rusmur Refuses To Accept Responsibility!
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While installing new carpeting and linolieum in my home, the installer broke a water pipe in my bathroom. He charged me to fix the pipe. After he left the pipe he installed began to leak water through the kitchen ceiling. He was unavailable to return to correct damage, so called a plumber. The plumber opened the kitchen ceiling, removed the damaged pipe the installer had installed, removed a plastic garbage bag that the installer had placed in there, and soldered a pipe fixture in the break. This all happened on November 24, 2010, a day before thanksgiving. After the holiday, I contacted the salesman at Rusmur to advise of the situation. The installer's phone number had been disconnected and I was unable to reach him!
The salesman, Kenn Lebovitz, informed me he would take care of the situation and get back to me. When he finally called back, a week later, it was to inform me that he would send this same installer to complete unfinished work in the bathroom. [continued below]....
I informed him that he could not send that same installer to do anymore work in my home. While inspecting the house as we replaced items back in place after the installation, we found paint chipped off in the doorways of just about every entryway in our 6-room home, and the countertops where they removed the stove to place linolieum beneath it, are damaged!
Additionally, I am now paying the monthly payments for the total installation.
I contacted management, and sent them copies of the bills for the plumber, plasterer, and painter who we used to correct the water damage in the kitchen caused by the leaking pipe. I have not heard back from them, and it is now over 2 months since I apprised management of the problem.I am so angry at Rusmur Floors for their failure to take care of the damages done to my home by their installers!
This report was posted on Ripoff Report on 02/03/2011 04:03 PM and is a permanent record located here: http://www.ripoffreport.com/r/Rusmur-Floors-Inc/Bridgeville-Pennsylvania-15017/Rusmur-Floors-Inc-Installer-Mishaps-Bridgeville-Pennsylvania-690453. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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