- Report: #1123412
Report - Rebuttal - Arbitrate
Complaint Review: Russ Darrow Group
Russ Darrow Group3210 W Washington St West Bend, Wisconsin USA
Russ Darrow Group unethical service West Bend Wisconsin
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I have a 1999 Toyota Camry. One of the keys stopped working - unable to start the vehicle. I went to the West Bend, WI dealership for a replacement and was told it was a special key that needed to be sent in from Chicago. No problem with that. They sold my wife a key fob for $125+ to go along with the new key plus charged $6 for the key.
I took the car in to have the new key made and was told after waiting an hour they could not make a duplicate key because the one I had was not the so-called "master key". The options given to me was a refund for the key, $6, or a whole new $1,300 ignition system. I can’t afford that option at this time and asked for a refund for the $125 key fob, which was refused by both the service desk jockey and her manager. I told them I agreed to a new fob because they would be able to create a new key and I wanted my money back. I was rudely told they did not want it back because it was programmed.
When I asked why they did not figure out the working key was not the “master key” they had no answer. Their incompetence has cost me over $130 so far and much frustration.
This report was posted on Ripoff Report on 02/13/2014 03:11 PM and is a permanent record located here: http://www.ripoffreport.com/r/Russ-Darrow-Group/West-Bend-Wisconsin-53095/Russ-Darrow-Group-unethical-service-West-Bend-Wisconsin-1123412. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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