- Report: #1111474
Report - Rebuttal - Arbitrate
Complaint Review: russel toyota
russel toyota6700 Baltimore National Pike Baltimore, Maryland USA
russel toyota russel automotive 1. no service but still charged 2. drive belt not needed but paid for Baltimore Maryland
*Consumer Comment: You should small claims suit against the Dealer.
*Consumer Comment: Future...
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BEWARE OF RUSSEL TOYOTA AND AUTOMOTIVE
My tires were wearing irregularly, and my Toyota was veering excessively to the right.
I visited Russel Toyota on Caton Avenue to get a front wheel alignment. I was charged $80.95. Upon inquiring about my alignment I was told I needed new tires. My tires were used less than 25,000 miles and were warranted for 55,000 miles.
I was also told Russel did not perform the alignment I had paid for. Within the week I went to Pep Boys where I purchased my tires. They explained that my tires were wearing improperly and would continue to do so until I got an alignment. They performed a free alignment check to determine this. I then paid for an alignment, and now my car drives perfectly.
After the alignment I drove to Russel’s main location on Baltimore National Pike, and spoke with their service manager. Three days later I spoke briefly with Wade Sterry, their General Manager. He said he would investigate, and get back to me. He never has. Three more days later, I spoke with Jennifer Robinson, their so-called Customer Service Manager. She apologized for Sterry’s behavior and promised she would get back to me. Again, I am still waiting.
Midas, Pep Boys, Mr. Tire and most if not all service centers perform free alignment checks. Russel not only did not do this, but I needed to go elsewhere to get an alignment I had paid for.
This is not the first time I have been ripped off by Russel. In 2010, I got conned into replaceing a drive belt, although I had limited mileage. Even now I only have 55,000 miles on my car. Although I have had Toyota’s since 1973, I have never needed a drive belt replaced.
I suggest that Russel be avoided for any service problems.
I invite anyone to contact me for additional information.
Anthony Raymond, Jr.
This report was posted on Ripoff Report on 12/29/2013 12:52 PM and is a permanent record located here: http://www.ripoffreport.com/r/russel-toyota/Baltimore-Maryland-21227/russel-toyota-russel-automotive-1-no-service-but-still-charged-2-drive-belt-not-needed-1111474. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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