- Report: #1070002
Report - Rebuttal - Arbitrate
Complaint Review: Rustico Tile and Stone
Rustico Tile and Stone21600 Nameless Road Leander, Texas USA
Rustico Tile and Stone, Saltillo Tile Connection CHARGED ME FOR CRATES OF BROKEN TILE Leander Texas
*Author of original report: Rustico Goes to New Lows
*Author of original report: Rustico Tile Has No Intention of Taking Care of Customer Issues
*REBUTTAL Owner of company: The other side of the story
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I ordered 1570 pieces of tile and paid in full plus delivery charges totalling $5409. After having multiple difficulties getting the tile delivered, once it was delivered it was obvious many pieces were broken. I noted the damage on the delivery receipt as instructed by the tile company. I then took digital photos of the damaged tile. The tile company argued that there probably wasn't as much breakage as I thought and to use the tile and save the broken pieces as they may need an insurance adjustor to view them to claim against the delivery company. I repeatedly alerted the tile company that we would not have enough tile to finish the job and asked for replacement tile to be sent as there was much more than 15% breakage. They refused and only offer to sell me more broken tile with a wait time of weeks. I've sent multiple emails and followed their every instruction to no avail. I want either the replacement tile sent or a refund of the 21% breakage (324 tiles)
This report was posted on Ripoff Report on 07/25/2013 10:19 AM and is a permanent record located here: http://www.ripoffreport.com/r/Rustico-Tile-and-Stone/Leander-Texas-78641/Rustico-Tile-and-Stone-Saltillo-Tile-Connection-CHARGED-ME-FOR-CRATES-OF-BROKEN-TILE-Le-1070002. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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