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Report: #1257316

Complaint Review: Rusty Eck Ford Wichita, Kansas -

  • Submitted:
  • Updated:
  • Reported By: Rafaila — hutchinson Kansas USA
  • Author Confirmed What's this?
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  • Rusty Eck Ford Wichita, Kansas USA

Rusty Eck Ford Wichita, Kansas Rolling financial Wichita Kansas

*Author of original report: why wouldn't it be there fault?

*Consumer Comment: Great Thinking!

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Received an email from Rusty Eck where we had purchased our last vehicle. They said we were approved for a ford customer certified car buyback. We had our car for almost 2 years was happy with it but was excited to hear we could buy a 2016 which was 5 years newer! I called to make sure it was a legit email and spoke to Kendal James a car salesman who said it was to come on down! I told him over the phone we lived a hour away and I wanted to make sure we had no problems. He assured me there was none! He told me everything was approved over the phone which they had all our info from our precious purchase from them. We picked our car online and asked to make sure it was all done before we got there so all we had to do was sign! He called us back after running our information and said he had us financed and to come on down. So we did. Was told Ford was going to finance us gave our down payment which was our old car trade in and 500 cash.we drove home and ten days later Jeremy Reeder called and said ford decided not to finance us? We were ok now what? He said not to worry they found another lender and needed just 500 more. And to sign new contract our payment would go up a few dollars.So we came back down and put 500 more down! We had the car 20 days was told Forsight was Goin to finance us. We received a call from that company welcoming us to them said we'd receive our coupon payment packet and we should receive them in a bout a week. Never received them so we contacted them to find out they didn't have us as a customer to contact the dealership. So we did to find out that company changed their mind! Rusty Eck said not to worry about it from the finance director Wayne Trent. He said not to worry about it this happens all the time! And he would get us financed, they were not asking for the car back! We was still worried though! Sept 23 after having the car for 33 days Wayne called and asked for the car back! It wasn't going to workout! We had the windows tinted our down payment we were out of! Upon showing our receipts for our down payment which we had to prove they didn't show our full amount we put down! The gave us our 1000 back and said sorry won't give you back the money for the windows!! So we are out not only a new car but almost 400 for window tint! While at the dealership they had to find our car, and lost all our keys but one set! They did find our car and made new keys,while we waited longer to get our car back than to purchase it! We have two contracts with them and had the car for 34 days total! Waiting to get or old car a lady was experiencing the same thing! She was crying her eyes out was a student and had no way getting home! At least they took her home in car they took from her!! Very upset! Waist of my time! Called and left messages with the people in charge still haven't received a call back! This should be illegal for car dealerships to do this!

This report was posted on Ripoff Report on 09/26/2015 12:02 PM and is a permanent record located here: https://www.ripoffreport.com/reports/rusty-eck-ford-wichita-kansas/rusty-eck-ford-wichita-kansas-rolling-financial-wichita-kansas-1257316. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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REBUTTALS & REPLIES:
1Author
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#2 Author of original report

why wouldn't it be there fault?

AUTHOR: - ()

POSTED: Sunday, September 27, 2015

 Well for your information the dealership contacted me said I was good to go I never had any reason to think other wise since this was our second car with them! Why would we? Our credit is up, our income is up so none of this makes sense. And after 34 days of having the car and assured numerous times everything was ok and even asked them if we there was a problem and needed us to return the car and was told no! They said the car was ours.

So ya I do blame the dealership after signing not one but two contracts with them and each time asking for more money and assured this was it! Interested enough the attorney general wants to see all our contracts and all our paperwork! That's why some states this process is illegals as should be here also. Which the car salesman said he was going to resell the car new?? After we put 2500 miles on it! So yes this is the dealerships fault!

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#1 Consumer Comment

Great Thinking!

AUTHOR: Jim - (USA)

POSTED: Sunday, September 27, 2015

Why is it the fault of the car dealer when it was YOUR CREDIT REPUTATION which caused you to not be worthy of financing???

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