- Report: #1085572
Report - Rebuttal - Arbitrate
Complaint Review: RX Helper- Delray Florida
RX Helper- Delray Florida700 w. Hillsboror Blvd DeerField, Florida USA
RX Helper- Delray Florida paid monthly fee and did not receive medication for that month DeerField Florida
*REBUTTAL Owner of company: THE RX HELPER, LLC
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On September 6, 2013 I had paid a total of $109.00, that was for my enrollment fee and my first months. As of September 18, 2013 I still have not recieved my medications. I am a diabetic and I am also on hormone replacements. The rep that I was speaking to was very rude to me. she laughed at me when I stated I had to have a complete hysterectomy due to cancer and could no longer have anymore children. I find that to be funny. I had to go through 6 months of chemo. I then asked to speak with a supervisor and she was very rude about it and did not even offer an apology. I had told Justin what was going on, He had told me that he needed a letter from my attorney stating that I was in the process of filing for diability. he needed a notorized copy from him and it could not be a faxed copy. So that would mean I would have to drive all the way to Detroit Mi get the letter from my attorney, I would have to drive all the way back to Battle Creek Michigan and then mail it out, that would take a very long time and lots of driving, Spend money that I do not have, then when I had told him that I wanted a full refund for the money that I had spent he had told me that I have to send a cancellation letter, I have already done that, For them to take your money and not send you the enrollment packet for 10 days after you had paid for your the first months. then they drag there feet just so they could take more money out of your account and still not send you the medicaitons you need help with. I need insulin to be able to survive.. I still do not see how they can send you insulin through the mail when it needs to be cooled until its opened. I feel that I have been ripped off, Now they have my banking information and my personal information. What to do what to do. I am so very frustrated with this comany right now its not even funny..
This report was posted on Ripoff Report on 09/18/2013 02:32 PM and is a permanent record located here: http://www.ripoffreport.com/r/RX-Helper-Delray-Florida/DeerField-Florida-33441/RX-Helper-Delray-Florida-paid-monthly-fee-and-did-not-receive-medication-for-that-month-1085572. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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