- Report: #1081626
Report - Rebuttal - Arbitrate
Complaint Review: Rx Helper
Rx Helper700 W Hillsboro Building 3 Suite 207 Deerfield Beach, Florida USA
Rx Helper Andrew You will charge me but wont give me my medication Deerfield Beach Florida
*REBUTTAL Owner of company: THE RX HELPER, LLC
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I called Rx Helper because my prescription is $100.00 out of pocket. The representive reduced the application fee to $25.00 as he understood my plight. Like so many, I work to eat. I am a single mother of 3 boys with a demanging high stress job. I was put at ease by this company's willingness to help me. I requested the application be sent by email. I checked everyday and did not receive it. Finally, it came in the mail. I had an appointment a few days later and dropped the information off for my doctor to fill out. I received one call to follow up requesting addtional information. I did not receive the voice mail till late in the evening and by the next day it had slipped my mind. Every now and then I wondered when I would receive my medication as I had seen the application fee deduct from my account as well as the $69.95 monthly service fee. Nothing comes. I dismiss this and think to myself maybe there is a lot of paperwork involved on the back end. I had completely forgot about the phone call and still had not received an email. Recently my account is deducted again. On top of that my refill is ready at my pharmacy and I only have about a week's worth of my medication left. I call to have my service with Rx Helper canceled. I have never received any goods from this company so I felt this would be easy. Instead, I get a lot of push back from the representatives and this guy Andrew who thinks he is the boss. He provided the address listed on this complaint and states that is the corporate address. I know in fact that it is not. I really just want my money back by Friday so I can get my medication and go on with my life. I have subbmitted the formal cancellation request and I hope this matter will be closed. We shall see. They do not have a good history of follow up and seems like they take advantage of those who are in desperate need of assistance.
This report was posted on Ripoff Report on 09/04/2013 12:00 PM and is a permanent record located here: http://www.ripoffreport.com/r/Rx-Helper/Deerfield-Beach-Florida-33441/Rx-Helper-Andrew-You-will-charge-me-but-wont-give-me-my-medication-Deerfield-Beach-Flori-1081626. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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