- Report: #1089143
Report - Rebuttal - Arbitrate
Complaint Review: RX Helper
RX Helper700 W Hillsboro Blvd Bldg 7 Deerfield, Florida USA
RX Helper Prescription help for the uninsured Deerfield Florida
*REBUTTAL Owner of company: We're Here To Help
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I was contacted by RX Helper o help with the cost of my husband prescriptions. I was told he could receive his insulin, topral and liptor all for $59.95 per month. There was a $50 sign up fee. I authorized them to deduct the funds from my savings acct. I received paperwork to sign via email. When I got it it only had authorization for the Topral. I called the company several times before I got a live person. Lines were always busy and the automated system said I could have them call me back and would not lose my place in line. Tried that a couple of times with no call back finally held on the line for 20 minutes and got a person. I asked why I did not receive authorization for the insulin and Liptor. They said those were not covered. I asked to be removed for the plan and receive a refund since I was mislead. Then they said they coul get the insulin and would drop my monthly charge to $49.95 and would sent paperwork to authorize the insulin. I agreed and waited for my email. Guess what it never arrived. I wrote a letter cancelling my plan as stated in their paperwork. A week and a half after the letter they called in which I was cancelled. Still no refund.
Do not get hooked up with this comapny they totally mislead me and I have not received any refunds as to date.
This report was posted on Ripoff Report on 10/03/2013 08:06 AM and is a permanent record located here: http://www.ripoffreport.com/r/RX-Helper/Deerfield-Florida-33441/RX-Helper-Prescription-help-for-the-uninsured-Deerfield-Florida-1089143. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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