• Report: #1040254

Complaint Review: rx helper

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  • Submitted: Wed, April 03, 2013
  • Updated: Wed, April 03, 2013

  • Reported By: mike lyden — pell lake Wisconsin
rx helper
2030 alta meadows lane #1207 delray beach, Florida United States of America

rx helper withold all payments withdrawn from my bank acct.did not refund but have denied truth delray beach, Florida

*REBUTTAL Owner of company: Membership and Refund

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agreed for assistance and payments then was denied by novo insulin company in which rx helper withdrew 64.95 and 39.95 from my account  i then wrote required cancel letter and told this would promote my full refund  i spoke to many at rx helper and explained the need for my refund as i need money back to purchaseinsulin to live as i am on disability in which this state you must wait 2 years to recieve medical and perscription assistance  i was told my bank has a 5 day window with direc t deposit refund i called my bank which was told i was lied too i am currently waiting for refund as i need my insulin to live so there is a urgency for this refund i call every few days to be told this has beeen processed  but my bank tells me apperantly it has not i live on a very tight budget and need my money back please help thank you very much.

This report was posted on Ripoff Report on 04/03/2013 06:56 AM and is a permanent record located here: http://www.ripoffreport.com/r/rx-helper/delray-beach-Florida-33444/rx-helper-withold-all-payments-withdrawn-from-my-bank-acctdid-not-refund-but-have-denied-1040254. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 0Consumer 1Employee/Owner
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#1 REBUTTAL Owner of company

Membership and Refund

AUTHOR: Membership & Refund - ()

Mr. Lyden,

We spoke to you several times over the last few days and have informed you that the refund is processing, and will be back in your account as soon as your bank accepts the payment. We take this very seriously at The RX Helper, and by no means, would ever mislead, or charge for a service we could not provide. We have a very strict refund policy, whereas, if we cannot assist you in getting approved for the programs we are helping to apply for, you will be refunded 100% of all fees. This refund policy was delivered to you with the paperwork you received from us. As you are aware, to issue a refund through an ACH, it could take from 5 to 7 business days for that transaction to appear back in your account. This is the same with any ACH purchase or refund. We take pride in the service we provide to help individuals have a better patient health outcome, and have helped countless individuals achieve that goal. For an individual to come on a website and file an arbitrary complaint while you have already been informed that the refund is in process is unfortunate, however, we will continue to go above and beyond to aid and assist you in any way we can.
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