- Report: #1135061
Report - Rebuttal - Arbitrate
Complaint Review: Ryobi Tools
Ryobi Tools1626 Pearman Dairy Rd. Anderson, South Carolina USA
Ryobi Tools One World Technologies Ryobi Does Not Honor Warranty Anderson South Carolina
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I bought a Ryobi cordless brad nailer from Home Depot on 7/10/13. It stopped working in December of 2013. This product has a 3 year warranty.
I sent the nailer for warranty repair to The Warranty Center in Kings Park, NY on 12/13/13 by USPS with Signature Confirmation Receipt. The Warranty Center is a authorized Ryobi repair center.
Did not see a return of my nailer by 1/23/14 and I called The Warranty Center. I was told to call back when the boss was there. I called back on 1/28/14, 1/31/14 and on 2/20/14. Each time I got a story or told to call back. The last call I was told the tool would be shipped back to me.
On 3/13/14 I had not received the tool and I sent a certified return receipt letter to Ryobi Corporate explaining the situation with full documentation. I have not heard from Ryobi Corporate as of this note, 3/31/14.
Ryobi does not honor their warrantys.
This report was posted on Ripoff Report on 03/31/2014 10:49 AM and is a permanent record located here: http://www.ripoffreport.com/r/Ryobi-Tools/Anderson-South-Carolina-29625/Ryobi-Tools-One-World-Technologies-Ryobi-Does-Not-Honor-Warranty-Anderson-South-Carolina-1135061. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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