- Report: #682709
Report - Rebuttal - Arbitrate
Complaint Review: S and M Moving/United Van Lines
S and M Moving/United Van LinesS and M Moving Systems, 3404 South Central Avenue, Phonix, Arizona United States of America
S and M Moving/United Van Lines Phoenix Moving Company with poor customer service Phonix, Arizona
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In August, we used S and M Moving Systems to move our family across the country from Arizona to Pennsylvania. The pre-planning with this company went good, as well as the packing and loading of the truck. When we met the movers on this end in Pennsylvania, we realized that the boxes had not been inventoried well by S and M in Phoenix, but the truck driver assured me that he was with our possessions the whole time and everything was delivered.
About 3 weeks later, as we were finishing unpacking into our 3 story house, it became apparent that a box was missing. I immediately informed the loss department and a search for our stuff began. Unfortunately, our box of pictures and a bedspread handmade for our wedding as a gift, never surfaced.After about 4 months of trying to settle this dispute, S and M/United Van Lines refuses to replace the items they lost or compensate us. The estimated amount of the items lost is about $800. They have not given us one penny. Please do not use this company, go somewhere else.
This report was posted on Ripoff Report on 01/14/2011 03:03 PM and is a permanent record located here: http://www.ripoffreport.com/r/S-and-M-MovingUnited-Van-Lines/Phonix-Arizona-16673/S-and-M-MovingUnited-Van-Lines-Phoenix-Moving-Company-with-poor-customer-service-Phonix-682709. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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