Ripoff Report Needs Your Help!
X  |  CLOSE
Report: #1301675

Complaint Review: Sabrina - Daytona Beach Florida

  • Submitted:
  • Updated:
  • Reported By: Sabrina — Port Orange Florida USA
  • Author Not Confirmed What's this?
  • Why?
  • Sabrina Auto Mall Daytona Beach, Florida USA

Sabrina I have been a loyal customer for many years to Mercedes Benz, when I called for an appt.Daytona Beach Florida

*Author of original report: Mercedes-Benz Auto Mall Daytona Beach Florida

Show customers why they should trust your business over your competitors...

Is this
Report about YOU
listed on other sites?
Those sites steal
Ripoff Report's
content.
We can get those
removed for you!
Find out more here.
How to fix
Ripoff Report
If your business is
willing to make a
commitment to
customer satisfaction
Click here now..

 I explained to my sales person TLKays I needed a lower pmt on my next vehicle, yes I'm female, he sent me a text, saying I don't want to waste your time we do not have a vehicle for less then 400. to lease to you , now when I built a new vehicle on their website the my calculated came up with a 346. Pmt. That sounds less then 400. To me. I wasn't given the courtesy of a phone call I just had my appt cancelled by a text message, was not given the chance to negotiate, go there, nothing. Very unclassy of a dealership that deals in high end vehicles. My response was I will shop at other dealerships now. 

I have been a loyal customer of Mercedes Benz in the Auto Mall, Daytona Beach for years, I have leased more then 4 vehicles over the years,I have an exceptional pmt record with Mercedes Financial, I asked my sales rep TL for an appt, I told him I needed a lower pmt on my next vehicle, my son had a heart attack over the holidays and has recovered thank God he has had 4 open heart surgeries and 10 cardiac Caths in Boston, he is starting college, so a lesser pmt is necessary, he Made an appt for today 4/25/16, a few moments later he cancelled the appt by text and said I don't have a car for you less then 400., when I looked online and did the calculations for a smaller vehicle which is 10,000 cheaper the pmt calculator by Mercedes Benz came up with, Was 345., which with negotiating probably could be lower, I wasn't given the opportunity to go in and meet he said I don't want to waste your time. My response after the shock of being treated that way was, ok I will begin shopping at other dealerships for a lease. That was it. Now do they discriminate against women or women and their wallets????? I'm a local business owner, I own property, and I WILL NOT be advertising for Mercedes Benz anymore, very disappointing experience, I certainly hope the owner gets a copy of this.

This report was posted on Ripoff Report on 04/25/2016 10:28 AM and is a permanent record located here: https://www.ripoffreport.com/reports/sabrina/daytona-beach-florida-32118/sabrina-i-have-been-a-loyal-customer-for-many-years-to-mercedes-benz-when-i-called-for-a-1301675. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

Search for additional reports

If you would like to see more Rip-off Reports on this company/individual, search here:

Report & Rebuttal
Respond to this report!
What's this?
Also a victim?
What's this?
Repair Your Reputation!
What's this?

Updates & Rebuttals

REBUTTALS & REPLIES:
1Author
0Consumer
0Employee/Owner

#1 Author of original report

Mercedes-Benz Auto Mall Daytona Beach Florida

AUTHOR: - ()

POSTED: Thursday, April 28, 2016

I want to humbly retract my initial grevieance that was sent in a few days ago regarding Mercedes-Benz Auto Mall incidient. The owner and General Manager were unaware of what had transpired between me and a salesman who was just having a bad day. After sending an e-mail to the owner of Mercedes-Benz, he immediately went into action and I was notified within thirty-five minutes by his General Manager to come in and sit down to negotiate a new lease vehicle which might I add is my fifth new vehicle leased with Mercedes-Benz.

I went in and met with the General Manager and was treated with respect and compassion. The General Manager assured me that I would be happy when I left the store. A car was picked out just for me. I felt like family. They went above and beyond what you would normally expect to make me happy. This is the true definition of customer service and caring for their customers.

I honestly have to say that this is the best experience I have ever encountered, I am a local business owner and not only will I continue to be a loyal customer of Mercedes-Benz at the Auto Mall in Daytona Beach, Florida, but I will advertise for them at my own business, refer customers to them, and tell everyone I meet how impressed I was with their urgency to get me into the store and make me happy.

My sincere thanks to the owner and staff of Mercedes-Benz Daytona Auto Mall.

Sincerely,

A Loyal Customer since 1985

Respond to this report!
What's this?
Featured Reports

Advertisers above have met our
strict standards for business conduct.

X
What do hackers,
questionable attorneys and
fake court orders have in common?
...Dishonest Reputation Management Investigates Reputation Repair
Free speech rights compromised

WATCH News
Segment Now