- Report: #1141822
Report - Rebuttal - Arbitrate
Complaint Review: Safe Auto Care
Safe Auto Care3385 E Russell Rd Las Vegas, Nevada USA
Safe Auto Care Las Vegas Omar Las Vegas Nevada
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Do not do business with Safe Auto Care, Las Vegas, NV Our vehicle was sabotaged of which was confirmed by Land Rover of Las Vegas after we had paid $1,617.92 for repairs that were not performed This letter is long but it describes the events that led up to the damage that this company had created. DEMAND FOR PAYMENT August 31, 2010 Omar C/o Safe Auto Care 3385 E. Russell Rd. Las Vegas, NV 89120 This letter will serve as formal notice to you that you are in default of your obligation to repay the entire sum of the negotiated settlement of $500.00 (in total). There were no contingencies discussed when we reached this settlement on Saturday, August 28, 2010. We were told by you to come to the shop on Monday, August 30, 2010 to pick up the $500.00. As you know, this did not happen & you issued us a check for partial payment ($250.00) & the balance of $250.00 to be paid on Saturday, September 4, 2010. However, you had written on the copy of your check issued to us that the balance would be paid “when the customer returns the damaged Power Brake Booster to receive the other $250.00”. This was not discussed on Saturday & we, as customers of Land Rover of Las Vegas have no control over what the dealership does with old parts. We have placed a call to Land Rover & will make every attempt to obtain that part but that is as far as it goes. This previous negotiation is now null & void & we are requesting the entire amount paid to Safe Auto Care of $1,617.62 plus punitive damages if we have to take time off from work to appear in court. Your $250.00 check will be returned to you today un-cashed. As you know, we had our 2002 Land Rover Discovery towed in to your shop on July 24, 2010.
We were told that the repair would take no longer than 5 working days. After numerous phone calls to you & your manager, Scott, we were told that it would take a few more days of which went on & on for 3 weeks. In addition, the cost of the repair job increased with each phone call. On August 12, 2010, you had released the car to us stating that the repair job was complete. The total bill was $1,617.62 ($1,500 paid in cash & the balance of $117.62 paid by credit card). We drove the car for 2 blocks upon leaving your shop & the car began smoking as the brakes were locked. By you releasing that vehicle to us in the condition that you did created a huge liability if we were to be involved in a car accident. The car was driven less than 8 minutes upon leaving your shop when we were forced to pull over & call for a tow truck. The car was returned via flatbed tow truck to Safe Auto Care within 35 minutes of leaving your shop.
Once returned, you stated that you would have your mechanic look at the vehicle to find out what had happened. Obviously, the car was not test driven before being released to us. Your response was “we obviously did not test drive it enough” of which is absurd & incompetent for an automotive repair shop to do & state. The next day, we called to check on the status of the vehicle & were told by you that the vehicle needed a complete ABS System of which would cost us another $2,400 plus tax in addition to the $1,617.62 we had already paid. We had instructed you to not touch the vehicle, as we needed to absorb this additional information before we authorized repairs. After a few days, we had decided to arrange for a flat bed tow truck to pick up the vehicle & tow it to Land Rover of Las Vegas. We did not give you advanced notice of which was not required. After a few days, we returned to pick up the paid in full receipt of which was not given to us when the vehicle was released. It was then that I noticed that our vehicle was in your service area with the hood up, engine running & an employee of yours in the drivers seat. If you recall, we had instructed you to not touch the vehicle until or if we authorized additional repairs at your shop.
Based upon all the problems we had, the number of weeks you had the vehicle & the fact that you released our vehicle to us in the condition you did not to mention the $1,617.62 we paid to Safe Auto Care, we do believe that you & your mechanics (at your direction) sabotaged the vehicle while you had possession of it for over 3 weeks. When we arrived at your shop with the tow truck, you kept asking, “what are you doing”, “where are you taking it”? We stated that this vehicle belonged to us & we are removing it from your repair shop. We had the vehicle towed to Land Rover of Las Vegas & paid an additional $1,453.36 for repairs there. The Master Cylinder was replaced of which you stated but had not included on your receipt that you had replaced at no charge. In addition, the Power Brake Booster was replaced by Land Rover & this was included on your receipt as being replaced. The Land Rover Service Department asked us if we had anyone else working on the car recently due to the fact that the Power Brake Booster was leaking oil & it appeared to them as if someone else had serviced the vehicle. Also, it was noted & written on the Land Rover vehicle complaint sheet that the vehicle needed an ABS System. That was the chief complaint that was told to us by you personally. Land Rover inspected the vehicle & determined that the repairs needed did not include an ABS System nor did it need any ABS parts.
Other items to consider: At the time the vehicle was released, you had given us a receipt for all work completed at your shop. We assumed it was a paid in full receipt noting that we had paid $1,500 in cash & $117.62 by credit card. It was not until we got home did we inspect the receipt. The very next day, we phoned you & requested a paid in full receipt. Your response was “why do you need that” of which was questionable as to why you would not want to give us a paid in full receipt. A copy of this letter will be sent to the IRS, as they might want to investigate possible non-reported cash income to Safe Auto Care. You stated that it would take a few days to obtain that paid receipt of which made absolutely no sense whatsoever since the original receipt was generated on your computer at the time the vehicle was originally released. The only difference between the original receipt of which did not reflect a zero balance & the paid in full receipt you eventually gave us was that you wrote by hand “Paid Cash”.
Why it took approximately 3 days to do is beyond comprehension. The reason why we are requesting the full amount paid to your shop is the fact that the vehicle was towed in & after 3 weeks of service was towed out of your shop inoperable & it cost us $1,617.62 to remove. Due to the fact that some stated & written repairs done to the vehicle was not serviced, it is implied that no other repairs were completed as well. We have made every attempt to discuss this matter with you so that it did not get to this point. However, you continue to talk over us, raising your voice & yelling whenever we make an attempt to talk. It’s a mute point therefore, we were left with no other choice but to have this matter mediated by a judge. Please note again that the original amount previously negotiated of $500.00 is now overdue as of today, August 31, 2010 therefore this negotiation is null & void. Unless payment of the above referenced amount of $1,617.62 is received to us in full within ten (10) days of the date of this letter, we will have no alternative but to exercise whatever rights and remedies we have under the law to enforce such payment, including but not limited to institution of legal proceedings against you to recover the above amount, together with accrued interest and legal expenses. Kindly govern yourself accordingly. Yours truly,
This report was posted on Ripoff Report on 04/25/2014 06:50 PM and is a permanent record located here: http://www.ripoffreport.com/r/Safe-Auto-Care/Las-Vegas-Nevada-89120/Safe-Auto-Care-Las-Vegas-Omar-Las-Vegas-Nevada-1141822. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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