- Report: #1067734
Report - Rebuttal - Arbitrate
Complaint Review: Safe Security
Safe Security2440 Camino Ramon San Ramon , California USA
Safe Security ABC Alarm Fraud, multi-year contract requires letter 30 days prior to contract end San Ramon California
*Author of original report: Are you serious?!!?
*Consumer Comment: No way
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5 years ago, while in the middle of moving into my first home a very persistant home security system sales guy came by and convinced me to sign up for home security monitoring services. Of course being a new homeowner I fell for his BS. I was stupid enough to sign a contract for 5 years and I did it honestly because I just wanted to be rid of him!
I accepted responsibilty for that foolish act and paid the monthly fee for 5 years. Today, July 17th the day before my contract ends I called to cancel my service. They informed me that I had to cancel 30 days prior to the en of my contract or it automatically renews for 1 year!
Okay I don't know about you but how the heck was I supposed to remember the fine print on a contract I signed 5 years ago??? I don't even have a copy anymore.
This is a cruel and unfair business practice that we must stop!
I called the company and calmly explained my situation to operater 259, then to Supervisor Mari then to another gentleman in the escalation team to no avail. They all said they intended to make me pay for another year and would not cancel my service even though I called 1 day prior to the end of my contract.
I feel a class action lawsuit is in order here to stop predatory sales tactics like these! If anybody on here has a similiar story, please feel free to reach me @ (((REDACTED)))
This report was posted on Ripoff Report on 07/17/2013 10:36 AM and is a permanent record located here: http://www.ripoffreport.com/r/Safe-Security-/San-Ramon-California-94583/Safe-Security-ABC-Alarm-Fraud-multi-year-contract-requires-letter-30-days-prior-to-con-1067734. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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