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Report: #1147273

Complaint Review: saferwholesale.com - Internet

  • Submitted:
  • Updated:
  • Reported By: Joyce — Hydes Maryland
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  • saferwholesale.com Internet USA

saferwholesale.com Total Rip Off! Joliet, IL Internet

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Here's the timeline for the 150 cc trike scooter I ordered from saferwholesale.com:

April 7th: order trike and am told that if I use a direct debit from my checking account, they will not charge shipping fee. I authorize a direct debit for $1789.95 (yeah I know you are shaking your head "no, no, no" as I would be if I read this posted by someone else) This trike is for my  cousin who gave me the cash money to cover the cost of the debit from my account.

April 22nd: I have not heard a word about my order, so I call and am assured that it will ship soon.

April 23rd: I get an email saying the trike is out of stock. No idea when it will be avaiilable..could be months. For $250 more they will immediately ship a better trike (they are giving me SUCH a deal). I refuse and tell them I want a full refund to which they reply that there are no refunds  and that the best they will do is give me a store credit. Exactly what good is a store credit going to do me? They finally come down to $175 additional for the other trike. They really have me over a barrel at this point. I need the trike and they have my money. I do however refuse to use a direct debit, so they agree to take a credit card for the additional money which I can dispute with my CC company if they fail to fulfill their end of the bargain. They assure me that the trike is in stock in Georgia and I will have it in my hands in 5 to 6 days.

April 30th: No news so I call and they tell me to call back on Monday and they will have my tracking number.

May 2nd (Monday): No word from them so I call and they say there is a problem. The item isn't in stock in Georgia afterall, it is in California. It's going to take them a week or so to get it straightened out so call back on the following Friday. I ask why I was guaranteed it was in stock in Georgia and they refuse to give me an answer.

May 9th (Friday): Call and they say they are working on it. I go off on them and am promised that they will have updated tracking information for me on Monday. To please give them time. Tell me to call back on Monday.

May 12th:(Monday) I call and they are "still working on it". I demand a refund yet again and am told again..."sorry no refunds. can only give you a store credit". They swear that they will have the tracking info by Friday. Please give them till them to get it straight as they are working SO hard to get this right for me.

May 16th:(today) I call and am told to wait for a manager. Manager comes on and says that because the item is in California, and not Georgia, that the shipping cost is much more and they want $200 MORE MONEY. I tell them that they are not getting one more penny from me (first smart thing I've done thru this whole process) and that my lawyer will be in contact with them. They say that they will after all give me a full refund but it will take 4 to 6 weeks to process I tell them it took them 8 hours to take the money out of my bank account when I originally placed the order and and that I need this money to go buy another trike now, not in 6 weeks. They tell me that's not possible and when I get irate and tell them that my lawyer will contact them, they say "fine, he'll be more reasonable then you are right now" and hang up on me.

So that is the whole sordid story. I am now disputing all charges with my bank and my credit card company.Please spread to word to AVOID THESE RIP OFF ARTISTS AT ALL COST. They wil lie to your face and tell you anything to get your money. I feel so bad about this (for my cousin who gave me the money to buy the trike for her) I used my credit card today to order another trike from another company so that we can get one soon and will just apply the refund (whenever the hell I get it) to pay off the credit card bill.

saferwholesale.com

This report was posted on Ripoff Report on 05/16/2014 11:17 AM and is a permanent record located here: https://www.ripoffreport.com/reports/saferwholesalecom/internet/saferwholesalecom-total-rip-off-joliet-il-internet-1147273. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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