- Report: #827714
Report - Rebuttal - Arbitrate
Complaint Review: saferwholesale.com
saferwholesale.comInternet United States of America
saferwholesale.com Great Sports No refunds. Rude customer service. Illinois, Internet
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12.24.12 I decided to order the massage chair. After a few days they called me up saying that the price went up bec of the shipping (around $200-$400 more). I told them to cancel my order but they said they will give a discount ($100 off) so i can go through my order. After minutes of talking on the phone, they convinced me to go through with it (they are very persistent group) (Biggest mistake). I emailed them right away to to send me a receipt but i never got one. I just saw my online credit card that it was charge to me. I emailed them when will i expect the chair and they told me 10-15business days.
Since dec.24, 2011 until now (Jan.24, 2012), i have never received the chair. I decided to call & cancel it since my dad who i was giving the chair will be moving out of the country and my order is delayed for at least 2 weeks. We talked for 10-15min that i want to cancel my order and him not listening to what i want (like he was not hearing that the person ill be giving this chair will not be availabke anymore). Finally, after 10-15,im, He said NO REFUNDS PER OUR TERMS AND CONDITIONS and if there is a refund there will be a 30% RESTOCKING FEES. I explained it to them that i never even received the chair yet but the CSR just said he will email me a cancelation lettter but there is a 30% restocking fee.
After talking to them, I called my credit card company to dispute the charges. My credit card company even call them up with me on the other line but saferwholesale keep transfering her over to different CSR and one CSR even tell my credit card company that we have the wrong order # (I just called them and give my order # earlier and found my order). so she just went ahead and file the dispute for me. Hopefully, it will be resolve. I will put an update what happens to my dispute.
Be careful to saferwholesale or Great Sports company whichever is there company name. I have read all the dispute here (ripoffreport.com) and i have felt that i needed to do my part for people to become aware. I have read worse. Good thing, i used my credit card on ordering.
This report was posted on Ripoff Report on 01/24/2012 10:10 AM and is a permanent record located here: http://www.ripoffreport.com/r/saferwholesalecom/internet/saferwholesalecom-Great-Sports-No-refunds-Rude-customer-service-Illinois-Internet-827714. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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