• Report: #804075

Complaint Review: Sallie Mae Department of Education Loan Services

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  • Submitted: Fri, December 02, 2011
  • Updated: Fri, December 02, 2011

  • Reported By: John — East Longmeadow Massachusetts United States of America
Sallie Mae Department of Education Loan Services
P.O. Box 9635 Wilkes-Barre, Pennsylvania United States of America

Sallie Mae Department of Education Loan Services Ripped Off, Complaint, Lack of Customer Service Wilkes-Barre, Pennsylvania

*Consumer Comment: Question

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It will be 1 year, December 18th that I have been trying to resolve an issue involving payments on a student loan. I have made numerous calls, sent a certified letter, had the bank who made electronis payments call and send documentation to support payments and still have not received the information requested or credit for payments made.

I have made a simple request that all charges, payments, credits and information on the account be forwarded to me for my review and this has not happened. Payments that were made have not appeared correctly or at all on invoices, bills, etc., so I do not know the actual account balance. As well, monthly payments went from $50.00 to $166.00 without any account changes or notifications. I have tried everything and still make calls, leave messages, speak to people but all talk but NO ACTION! What to do Next?

This report was posted on Ripoff Report on 12/02/2011 08:46 AM and is a permanent record located here: http://www.ripoffreport.com/r/Sallie-Mae-Department-of-Education-Loan-Services/Wilkes-Barre-Pennsylvania-18773-9635/Sallie-Mae-Department-of-Education-Loan-Services-Ripped-Off-Complaint-Lack-of-Customer-804075. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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#1 Consumer Comment

Question

AUTHOR: Robert - (U.S.A.)

I have made a simple request that all charges, payments, credits and information on the account be forwarded to me for my review and this has not happened.

Why don't you go on-line to get all of this information?  Directly from their web site

https://www1.salliemae.com/after_graduation/manage_your_loans/managing_account/

With Manage Your Loans, you may:
Review your account status and payment history. Make a payment. Review your repayment options. Reduce your payment(s). Postpone your payment(s). Get loan details. See your balance and learn your payoff amount.Monitor the status of your loan benefits.Download forms.Sign up to receive loan information by email.
You can also easily:
Update your personal file: Change your address and other information.Send secure emails to Sallie Mae. Contact us if you need help.


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If you do that it should be pretty easy to match up the payments you made with the payments they credited, this will help you narrow down any "missing" payments that you can then work on getting them to correct that error.

As for the increase in your payment.  If they are showing you as being late that may account for it.  But it may also be the type of repayment plan you are on.  If you are on a graduated repayment plan the payments start out low, but then over time increase.  There are others that will readjust after 5 years(I believe) based on the new interest rates(although I can't see it increasing your payment that much).
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