- Report: #1078962
Report - Rebuttal - Arbitrate
Complaint Review: Sallie Mae
Sallie Mae220 Lasley Ave Hanover Twp, Pennsylvania USA
Sallie Mae Unauthorized debit from my checking account Hanover Twp Pennsylvania
*Consumer Comment: How did you process your deferment?
*Author of original report: Issue resolved
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I contacted Sallie Mae and stated that I would have to defer my student loan bills for the federal loans seeing that I just got laid off and Sallie Mae told me about forbearance options. I specifically told them that I did not have any money so I would not be interested in the forbearance if I had to pay seeing that I just got laid off from work. The lady approved the forbearance but never told me about a fee. I am already on a payment plan for the private loans (of which I can barely afford to pay) of 201 bucks per month. Today I look up and see an unauthorized charge in my checking account for 325 bucks. I did not authorize this transaction nor was I told over the phone that they would be debiting this account for the forbearance. I even received an email from them that gave me no indication that 325 bucks would be coming out of my account. Why did they take 325 bucks from my account is beyond me. I will be contacting the company tomorrow about a refund. But I just want to post this complaint somewhere just in case they decide to act funny about it. There are times where they will transfer you to everyone under the sun before resolving any issues. I am sick of dealing with this company and wish I had never consolidated with them years ago.
This report was posted on Ripoff Report on 08/25/2013 05:06 PM and is a permanent record located here: http://www.ripoffreport.com/r/Sallie-Mae/Hanover-Twp-Pennsylvania-18706/Sallie-Mae-Unauthorized-debit-from-my-checking-account-Hanover-Twp-Pennsylvania-1078962. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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