- Report: #1115261
Report - Rebuttal - Arbitrate
Complaint Review: Sallie Mae
Sallie Mae1 Penn Ave Philadelphia , Delaware USA
Sallie Mae Rip Off - Punishing - Cold Hearted People Philadelphia Pennsylvania
*Consumer Comment: Responsibility...
*Consumer Comment: You have the money
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In October 2013 my bank account was compromised. I called Sallie Mae to change the automatic deductions from the compromised account to the new account number. Unfortunately my account was frozen until investigation was completed so I requested a push off of October and resume automatic payments be removed in November from the new account and then each additional month as they were origionally scheduled. I spoke with someone, faxed a copy of the police report and bank information, and mailed a second copy to Sallie Mae as requested. Throughout November and December the holidays are rough - I am a single, working mother, I did not notice my Sallie Mae payments were not coming out automatically.
I called Sallie Mae today to explain the payments were not being deducted and I wanted to offer a payment of 1 month now and the other missing month as soon as I receive my tax refund. Is there a way to resolve the issue because they neglected to change my bank information when origionally notified. They said there was no information on file of the changed account and I just neglected my bills, my fault and it must be paid today.
I requested a manager to explain the situation, request he review the files, see how that information could be missing because all of my other accounts transferred okay and received payments from the new account, and to see how it would affect my credit because I am looking to purchase my first home. The manager got on the phone and states it is my fault for not noticing it in December and it had to be paid today or he would ensure delinquency gets reported to the bureaus by end of day. I was disgusted by his remark and explained I do not have the funds - I will as soon as my return comes in. I am looking to purchase a home for me and my children. He said if I had the money to purchase a home then I had the money to pay more per month on my loans and my payments would double each month if I received a mortgage in my name. Is this even possible???
This report was posted on Ripoff Report on 01/13/2014 07:25 PM and is a permanent record located here: http://www.ripoffreport.com/r/Sallie-Mae/Philadelphia-Delaware-19101/Sallie-Mae-Rip-Off-Punishing-Cold-Hearted-People-Philadelphia-Pennsylvania-1115261. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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