- Report: #1134371
Report - Rebuttal - Arbitrate
Complaint Review: Sallie Mae
Sallie Mae Arbitrarialy blocks on-line access to your account Wilkes-Barre Pennsylvania
*Author of original report: Still waiting......
*Consumer Comment: You made the claim...
*Author of original report: Really Robert?
*Consumer Comment: Wow...
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This has happened at least 6 times over the years during my relationship with Sallie Mae. Instead of calling you, or sending you a letter requesting that you call them (either one of these methods would be the professional and courteous thing to do), they block my on-line access to my account for no apparent reason. The message they give me is, "We're sorry, we're unable to process your request on-line. Please call us...." That's a bunch of crap. I receive monthly emails from Sallie Mae encouraging me to sign on to my account to review and/or print my monthly statement and/or make a payment. I'm pretty certain that I can't make an on-line payment unless I have access to my account. I find that the tactics they use with customers are sneaky and underhanded. Once I have paid off my loan, I will never, ever have anything to do with them again. That includes all of my children when they attend college and are looking for finanacial aid.
This report was posted on Ripoff Report on 03/28/2014 06:37 AM and is a permanent record located here: http://www.ripoffreport.com/r/Sallie-Mae/Wilkes-Barre-Pennsylvania-18773/Sallie-Mae-Arbitrarialy-blocks-on-line-access-to-your-account-Wilkes-Barre-Pennsylvania-1134371. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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