- Report: #1048724
Report - Rebuttal - Arbitrate
Complaint Review: Salon CA
Salon CA8432 Rovana Circle Suite 100 Sacramento, California USA
Salon CA Salon CA Sells Defective Salon Furniture and Won't Refund or Credit Leaking Shampoo Station!! Sacramento California
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We are a start-up salon and had a terrible experience with this company. Do NOT order from Salon CA for salon furniture or equipment! We ordered two shampoo chairs that they advertised as new from them - and they were both defective!. The first issue was that the chairs leaked every time we turned them on after they were installed - the water would drop to the floor causing pools of water on our brand new hardwood floors. When we told them about it, they asked for video/pic proof which we took and sent to them.
Then, the recliner on one of the chairs stopped working. In both instances, we took pictures and video as proof, because their customer service is so awful they do not believe their customer. Each time we contacted them, they made us feel like it was our fault - for example questioning how "long" it took us to report the problem, why we waited "so long" (we ordered the chairs a few months before we opened up business, and opened the boxes a couple months after we ordered them)...when we have been doing nothing except trying to figure out how to prevent the leaks.
patient throughout the whole ordeal, but it had to come down to this. We simply asked for Salon CA to reimburse us for the cost of having to repair the chair (now both chairs), and since they refused that, we informed them that we will have to take further action for false advertising (selling defective products they claimed was new). We will also notify the Better Business Bureau and Consumer Affairs.
This report was posted on Ripoff Report on 05/06/2013 09:18 AM and is a permanent record located here: http://www.ripoffreport.com/r/Salon-CA/Sacramento-California-95828/Salon-CA-Salon-CA-Sells-Defective-Salon-Furniture-and-Wont-Refund-or-Credit-Leaking-Sham-1048724. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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