- Report: #1119786
Report - Rebuttal - Arbitrate
Complaint Review: Salon Equipment Group
Salon Equipment Group3165B Commerical Ave Northbrook, Illinois USA
Salon Equipment Group Took our money and didn't give us our product nor our refund Northbrook Illinois
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We ordered a reception desk in Sept 2013. We were told that it was back ordered and that we needed to pay 50% deposit which we did. After a couple weeks, we were told that it was still back ordered and to follow up again in a couple weeks.We continued following up but no one was calling or responding back.
Finally we were able to get ahold of Peter who supposedly is in charge of the Billing Dept. He sent us a fax showing our refund for the deposit but on the phone mentioned that we need to check with our bank if the refund doesn't show up.
His attitude was calm but unapologetic. I knew that refund was never going to come. I have repeatedly tried to contact Peter again but no response.
This report was posted on Ripoff Report on 01/31/2014 12:41 AM and is a permanent record located here: http://www.ripoffreport.com/r/Salon-Equipment-Group/Northbrook-Illinois-60062/Salon-Equipment-Group-Took-our-money-and-didnt-give-us-our-product-nor-our-refund-Northb-1119786. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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